SC21 diagnostic tools overview

Programme overview

This 1-day on-site session provides awareness training focused on the SC21 diagnostic tools (Man-Ex, Bus-Ex – EFQM, Rel-Ex) and their related scoring techniques.The focus is on understanding the questionnaires in preparation for formal scoring assessments which must be undertaken by qualified SC21 Practitioners/Lead Practitioners.

Programme details

This highly interactive SC21 awareness training course is delivered on-site for selected members of the organization’s management team.The following SC21 diagnostic tools are included –


Bus-Ex (including the full EFQM model)


Quality and Delivery (performance and management)


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