Course overview
The aim of this unique and highly interactive 2-day course/workshop is to empower participants to -
achieve a practical understanding of AS9100 by relating requirements to management techniques, best-practice methodologies and processes – rather than a clause-by-clause analysis
deploy the process approach, Plan-Do-Check-Act cycle and risk-based thinking
understand the specific requirements relating to QMS 'effectiveness' – process-level, customer satisfaction and supplier performance
appreciate the benefits of adopting the modern, visual process approach to QMS design and documentation
be able to deal with ‘climate change’ requirements and understand ‘OCAP’ and ‘PBS/RP’
This training course is available as both an on-site event conducted at your premises, and as a public event hosted at our training venue, The Woodland Grange Conference Centre, Leamington Spa, UK.
Our training package includes a detailed Delegate Manual. It is the ideal option for people who need have a sound knowledge and understanding of what a Quality Management System (QMS) is and the basic structure/requirements of ISO 9001-based standards with particular reference to the AS9100 series.
e-Learning course: Should on-site or public training not a suitable option, then please see our e-Learning page for more details.
Course details
Day #1
Registration & Introductions
Referencing the AS9100 standard
Exercise: Table of Contents
What is ‘Quality’?
Explanation of quality
Formal definition of quality
Exercise: How does your function/department define quality?
How can quality be measured?
Terms: qualitative & quantitative ‘degrees’ of quality
Exercise: How does your function/department measure quality?
What is a Quality Management System (QMS)?
Explanation of a QMS
How does the QMS fit into your organization?
Organization functions and departments
Exercise: Organization functions and departments
Organization purpose, strategic direction & values
Context of the Organization (COTO)
Exercise: Purpose ~ Strategic direction ~ Values
Requirements for a QMS
Standards use ‘verbal forms’
What are the organization’s external and internal ‘environment’ and ‘issues’?
Understanding the ‘business environment’ and ‘issues’
Methods for identifying external & internal issues
Climate action changes: Amendment 1
Climate action changes – other clauses and focus
Exercise: How are external/internal ‘issues’ determined?
Who are the ‘interested parties’ and what are their requirements?
Definition and types of interested parties (relevant)
Requirements of interested parties (relevant)
Understanding statutory/regulatory QMS requirements
Capturing all applicable QMS requirements
Documenting interested parties’ requirements
Exercise: Interested parties and their requirements
What is the scope of the QMS?
Alignment of the QMS with purpose and strategic direction
Understanding the QMS scope and boundaries
Quiz: Scope of the QMS
What are the fundamental QMS ‘concepts’?
Practicality of the QMS
Understanding the QMS ‘fundamental concepts’
Exercise: How does your QMS employ the ‘fundamental concepts’?
What are the QMS Guidance and Requirements documents?
The ISO 9000 guidance document
ISO QMP document
Exercise: Quality management principles (QMPs)
The ‘basic’ ISO 9001 QMS requirements standard
The high-level structure of ISO 9001-based quality standards
The ISO/TS 9002 & ISO 9004 guidance documents
The AS9100 series of requirements standards
Requirements and implementation strategies
Aerospace Improvement Maturity Model (AIMM)
Quiz: Do you have copies of these documents?
What are the ‘management role’ requirements?
Definition of ‘management’
Definition of ‘top management’
Understanding the role of ‘top management’
Exercise: Requirements relating to top management
Understanding ‘ethical behaviour’, ‘just culture’ and ‘customer focus’
QMS planning process
What is Quality policy?
Definition of, and responsibility for, quality policy
Exercise: Evaluating a quality policy
Day #2
What is Authority, Responsibility and Accountability?
Defining Authority, Responsibility and Accountability
Organizational roles, responsibilities, and authorities
Organization people and competency
Need for, and duties of, a ‘management representative’
Quiz: How does your organization address Authority, Responsibility and Accountability?
What are QMS processes?
Understanding QMS ‘processes’
Understanding the three types of QMS process
Quiz: Identifying different QMS process types
What are the QMS ‘value-streams’?
Understanding the ‘value-streams’
Identifying operation process ‘value streams’/clauses
Quick quiz: Where are the requirements relating to your department/area in the standard?
Benefits of a process approach to QMS design
Exercise: Identifying your organizations value-stream operation processes
Describe how operation processes interrelate and interact
Map your ‘value stream’ operation processes
Specifying ‘planned arrangements’ for processes
Specifying ‘controlled conditions’ for processes
Identifying AS9100 clauses for operation processes
Exercise: Your department/area ~ AS9100 Clauses, Activity/Task flow-chart and Turtle diagram
What is QMS performance and quality objectives?
Introduction to ‘leading’ and ‘lagging’ KPIs
Quick quiz: Responsibility for managing KPIs ~ Warning!
Identifying ‘high profile’ quality objectives
KPIs and ‘active management’ of results with P-D-C-A
Exercise: Identifying existing quality objectives (KPIs)
What are QMS Risks and Opportunities?
Definition risk and opportunity
AS9100 requirements and actions relating to risk
Methodologies for QMS risk/opportunities management
Quiz: Methodologies for risk/opportunities management
Aerospace Quality Management System Risk Analysis
Determining ‘effectiveness’ of operation processes
Understanding PEARs
Exercise: scoring process effectiveness – the PEAR
What are QMS ‘problems’?
Sources of QMS ‘problems’
Dealing with quality-related problems (nonconformities)
Exercise: Dealing with quality-related problems
What is management review?
Requirements and scheduling of management reviews
Management review inputs
Management review outputs
Exercise: Management reviews
What is continual Improvement?
Facilitating continual improvement
Quiz: Continual improvement process
What is QMS conformity & the internal audit?
Understanding QMS conformity
AS9100 “evaluation guidance material” & internal audits
Quiz: Applicable AS9100 requirements
Understanding the internal audit
Planning of an internal audit program
Understanding the internal audit process
Quiz: Internal audits
What is QMS certification?
Understanding accreditation and certification and the role of the IAQG
Understanding the certification cycle
Overview of ‘OCAP’ and ‘PBS/RP’
Organization Certification Analysis Process – concepts
Certification confirmation and potential loss
Quiz: Corrective action methods
Understanding the IAQG and the ‘OASIS database’
Understanding the Supply Chain Management Handbook
Understanding the IAQG Dictionary
Exercise: Using the IAQG web addresses
What are the benefits of an effective QMS?
Purpose and benefits of an effective QMS
Exercise: identifying the benefits of a formal QMS
Further sources of help
Supply Chain Management Handbook
IAQG Dictionary
IAQG Dictionary
Extended questions & answers session
Who should attend
The course is suitable for management teams, process owners, prospective internal auditors and supplier auditors who need to understand and interpret the AS9100 requirements in a practical manner.
The course also provides the essential knowledge for people who are planning to enrol for our 5-day AS9100 Lead Auditor (CQI/IRCA & IAQG certified) course or our 2-day AS9100 Internal Auditor course (PROBITAS Authentication certified).
Deliverables & benefits
Individuals who successfully complete the course will –
be better equipped to understand the meaning and purpose of the AS9100 standard requirements related to management techniques, best-practice methodologies and processes
be confident in knowing best-practice implementation strategies in the design of a quality management system (QMS)
understand the ‘climate change’ requirements plus ‘OCAP’ and ‘PBS/RP’
identify conformity (audit) questions to test conformity of QMS processes
identify risks and opportunities within the QMS
identify weaknesses in QMS performance (e.g. quality and delivery), process-level effectiveness and management commitment
be able to accrue (8) IRCA CPD points because of the highly structured nature of this course
The organizations will –
be confident that their personnel understand the AS9100 requirements and how they apply to their own QMS processes
understand the importance of monitoring QMS performance and process effectiveness
be able to identify key audit questions and know that the outcomes of their audits will meet the expectations of aerospace/defence industry customers and Certification Bodies
All participants will receive a training certificate containing the internationally-recognized TEC Transnational logo – confirming their understanding and interpretation of the AS9100 requirements.