Course overview
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By completing this unique and highly interactive e-Learning course/workshop participants will learn how to -
achieve a practical understanding of AS9100 by relating requirements to management techniques, best-practice methodologies and processes – rather than a clause-by-clause analysis
deploy the process approach, Plan-Do-Check-Act cycle and risk-based thinking
understand the specific requirements relating to QMS 'effectiveness' – process-level (PEARs), customer satisfaction and supplier performance
appreciate the benefits of adopting the modern, visual process approach to QMS design and documentation
address the ‘climate change’ requirements and understand ‘OCAP’ and ‘PBS/RP’
This practical e-Learning course typically takes between 16- and 24-hours to compete. It is suitable for management teams, process owners, prospective internal auditors and supplier auditors who need to understand and interpret the AS9100 requirements in a practical manner.
The e-Learning course is highly interactive and uses Quizzes and Exercises to conform personal understanding of the principles and practices involved. You can download your Training Certificate immediately on completion of the e-course.
It is the ideal option for people who need to have a sound knowledge of a what Quality Management System (QMS) is and understand the basic structure/requirements of the AS9100 series.
Our training package includes a downloadable (pdf) detailed Delegate Manual.
This e-Learning course also available as a 2-day event in ‘Face-to-Face format’ on-site at your premises, and as a public course hosted at our training venue, The Woodland Grange Conference Centre, Leamington Spa, UK.
Course details
Welcome
Required reference standards (AS9100 only)
Interactive training and self-assessment
Delegate Manual (pdf download)
Using the Delegate Manual and AS9100
What is ‘Quality’?
Explanation of quality
Formal definition of quality
Exercise: How does your function/department define quality?
How can quality be measured?
Terms: qualitative & quantitative ‘degrees’ of quality
Exercise: How does your function/department measure quality?
What is a Quality Management System (QMS)?
Explanation of a QMS
How does the QMS fit into your organization?
Organization functions and departments
Exercise: Organization functions and departments
Organization purpose, strategic direction & values
Context of the Organization (COTO)
Exercise: Purpose, Strategic direction, Values, Just culture and Ethical behaviour
Requirements for a QMS
Standards use ‘verbal forms’
Exercise: The ‘verbal forms’ used in standards
What are the organization’s external and internal ‘environment’ and ‘issues’?
Understanding the ‘business environment’ and ‘issues’Methods for identifying external & internal issues
Climate action changes: Amendment 1
Climate action changes – other clauses and focus
Exercise: External/internal issues and identification tools
Who are the ‘interested parties’ and what are their requirements?
Definition and types of interested parties (relevant)
Requirements of interested parties (relevant)
Understanding statutory/regulatory QMS requirements
Capturing all applicable QMS requirements
Documenting interested parties’ requirements
Exercise: Interested parties and their requirements
What is the scope of the QMS?
Alignment of the QMS with P-D-C-A, Process approach and Risked-based thinking
Understanding the QMS scope and boundaries
Quiz: Scope of the QMS
What are the fundamental QMS ‘concepts’?
Practicality of the QMS
Understanding the QMS ‘fundamental concepts’
Quiz: Understanding the QMS ‘fundamental concepts’
What are the QMS Guidance and Requirements documents?
The ISO 9000 guidance document
ISO QMP document
Workshop Exercise: Quality management principles (QMPs)
The ‘basic’ ISO 9001 QMS requirements standard
The high-level structure of ISO 9001-based quality standards
The ISO/TS 9002 guidance document
The ISO 9004 guidance document
The AS9100 series of requirements standards
Requirements and implementation strategies
Aerospace Improvement Maturity Model (AIMM)
Quiz: QMS-related documents
What are the ‘management role’ requirements?
Definition of ‘management’
Definition of ‘top management’
Understanding the role of ‘top management’
Exercise: Requirements relating to top management
Understanding ‘ethical behaviour’, ‘just culture’ and ‘customer focus’
Exercise: Defining ‘ethical behaviour’, ‘just culture’ and ‘customer focus’
QMS planning process
What is Quality policy?
Definition of, and responsibility for, quality policy
Exercise: Requirements relating to quality policy
What is Authority, Responsibility and Accountability?
Defining Authority, Responsibility and Accountability
Organizational roles, responsibilities, and authorities
Organization people and competency
Need for, and duties of, a ‘management representative’
Exercise: Authority, Responsibility and Accountability
What are QMS processes?
Understanding QMS ‘processes’
Understanding the three types of QMS process
Quiz: Identifying different QMS process types
What are the QMS ‘value-streams’?
Understanding the ‘value-streams’
Identifying OPERATION process ‘value streams’/clauses
Exercise: OPERATION processes and AS9100 clauses
Quiz: identifying types of QMS process
Benefits of a process approach to QMS design
Exercise: Evaluating an organization’s description of its QMS processes and their sequence and interaction
Describe how operation processes interrelate and interact
Map your ‘value stream’ operation processes
Exercise: Evaluating an organization’s description of its QMS processes and their sequence and interaction
Specifying ‘planned arrangements’ for processes
Specifying ‘controlled conditions’ for processes
Identifying AS9100 clauses for operation processes
Exercise: Mapping AS9100 clauses to Turtle diagram 'limbs'
What is QMS performance and quality objectives?
Introduction to ‘leading’ and ‘lagging’ KPIs
Identifying ‘high profile’ quality objectives
Exercise: High-profile quality objectives
KPIs and ‘active management’ of results with P-D-C-A
What are QMS Risks and Opportunities?
Definition risk and opportunity
AS9100 requirements and actions relating to risk
Methodologies for QMS risk/opportunities management
Exercise: AS9100 requirements and actions relating to risk
Aerospace Quality Management System Risk Analysis
Determining ‘effectiveness’ of operation processes
Understanding PEARs
Exercise: Scoring process effectiveness – using a 'PEAR'
What are QMS ‘problems’ (aka ‘nonconformities’)?
Sources of QMS ‘problems’
Dealing with quality-related problems (nonconformities)
Exercise: Dealing with quality-related problems (sequence)
What is management review?
Requirements and scheduling of management reviews
Management review inputs
Exercise: Management reviews – Inputs
Management review outputs
Exercise: Management reviews – Outputs
What is continual Improvement?
Understanding continual improvement
Facilitating continual improvement
Exercise: Continual improvement process
What is QMS conformity & the internal audit?
Understanding QMS conformity
AS9100 “evaluation guidance material” & internal audits
Quiz: QMS conformity & the internal audit
Understanding the internal audit
Planning of an internal audit program
Understanding the internal audit process
Quiz: Internal audits
What is QMS certification?
Understanding accreditation and certification and the role of the IAQG
Understanding the certification cycle
Overview of ‘OCAP’ and ‘PBS/RP’
Organization Certification Analysis Process – concepts
Certification confirmation and potential loss
Understanding the IAQG and the ‘OASIS database’
Understanding the Supply Chain Management Handbook
Understanding the IAQG Dictionary
Quiz: QMS certification
What are the benefits of an effective QMS?
Purpose and benefits of an effective QMS
Quiz: Benefits of an effective QMS
Afterword
Congratulations
Training Certificate – post on your social media
Feedback & Score
Qualifications & benefits
Individuals who successfully complete the course will –
be better equipped to understand the meaning and purpose of the AS9100 standard requirements related to management techniques, best-practice methodologies and processes
be confident in knowing best-practice implementation strategies in the design of a quality management system (QMS)
understand the ‘climate change’ requirements plus ‘OCAP’ and ‘PBS/RP’
identify conformity (audit) questions to test conformity of QMS processes
identify risks and opportunities within the QMS
identify weaknesses in QMS performance (e.g. quality and delivery), process-level effectiveness and management commitment
be able to accrue (8) IRCA CPD points because of the highly structured nature of this course
Organizations will –
be confident that their personnel understand the AS9100 requirements and how they apply to their own QMS processes
understand the importance of monitoring QMS performance and process effectiveness
be able to identify key audit questions and know that the outcomes of their audits will meet the expectations of aerospace/defence industry customers and Certification Bodies
All participants who complete this e-Learning course can immediately download their training certificate (pdf) containing the internationally-recognized TEC Transnational logo – confirming their understanding and interpretation of the AS9100 requirements.
Benefits of e-Learning –
For a comparison between Face-to-Face courses and their e-Learning equivalents, read our MD’s article “Benefits of e-Learning for Learners and Companies“.