IRIS Internal Auditor Training

Programme overview


By the end of this 2-day practical IRIS Internal Auditor Training course participants will be able to plan, perform and report the results of internal and supplier audits using a ‘process-based approach’ – in the same way as the Certification Bodies. In addition, they will learn how to assess the ‘active’ management of customer satisfaction, QMS performance and process-level effectiveness.

The course is applicable to the latest revision of the IRIS standard.

Assessment of learning is achieved through structured exercises and rail industry audit scenarios undertaken by the participants. The tutors provide feedback and advisement to ensure that best practice is fully understood.

The 2-day course is highly interactive and uses group exercises and individual role-play scenarios. The course timings are -

  • Day #1: 08:30 – 17:00
  • Day #2: 08:30 – 17:00

Programme details

Unique aspects of the course

  • Audit preparation – establishing controlled conditions; undertaking the ‘virtual’ audit; concepts of the IRIS Audit-Tool (current revision)
  • Dealing with processes that do not have documented procedures
  • Identify main process activities (process mapping) and support processes

Course topics include –

Preparation for a ‘process-based approach’ IRIS audit

  • Applying the ‘process-based’ auditing methodology
  • Using the IRIS Audit-Tool (current revision)
  • Essential tips for rail audit check-lists
  • Audit preparation – the ‘11-step’ approach:
  • Determine the organization type and operational structure - rail customers (existing and proposed)
  • Identify and name the key product realization processes
  • Identify ‘process owners’, key staff and process purpose
  • Review sequence and interaction of processes
  • Establish logical ‘audit trails’
  • Interview top management
  • Understand how each process operates – activities/tasks
  • Identify how ‘controlled conditions’ are imposed
  • Linking your processes to IRIS clauses
  • Establish how process effectiveness is monitored
  • Relate process “controlled conditions” to applicable sub-clauses
  • Create the audit questions
  • Analysing objective evidence – ‘documents’ and ‘records’
  • Identifying mandatory IRIS documents
  • Identifying mandatory IRIS records
  • Identifying key management/support processes and/or procedures plus ‘organization-specific’ SOPs

  • Analysing and auditing the IRIS mandated documented procedures “in context” and “stand-alone”

Undertaking the audit

  • Combining process effectiveness and objective evidence questions for internal/supplier audits
  • Identifying ‘Killer Questions’ for the IRIS audit
  • Commencing the audit – ‘Opening Meeting’
  • Communication during the audit
  • Using OER questions
  • Taking ‘representative samples’ (Judgmental Sampling)
  • Conducting the audit and evaluating objective evidence and statements-of-fact
  • Using the audit questionnaire form to record evidence and conformity decisions
  • Recording objective evidence and comments
  • Structured questioning techniques
  • Understanding ‘Active Listening’
  • Formulating WHAT (WHY), HOW and WITH WHAT ‘Open Questions’
  • Open and Closed question combinations
  • Auditor dos and don’ts
  • Auditing tips – recording objective evidence
  • Writing effective NCRs
  • Creating NCRs for QMS conformity problems
  • Creating NCRs for process effectiveness deficiencies (PEARs)
  • Creating NCRs for QMS performance (customer satisfaction)
  • Categorizing nonconformances in line with the IRIS Audit-Tool requirements
  • Writing out correctly ‘crafted’ NCRs

Reporting audit findings and following up the audit

  • Preparing audit conclusions – considerations and actions
  • Presenting the findings – ‘Closing Meeting’
  • Handover to management!
  • Systematizing nonconformity management
  • Understanding ‘containment actions’
  • Understanding audit responsibilities
  • Evaluating (management) corrective actions and closing-out NCRs
  • overview of suitable corrective action methodologies
  • Avoiding the re-occurrence of NCRs against IRIS requirements

The Audit Report

  • Audit report contents - recommended items
  • Approving and distributing the audit report

Planning (internal and suppliers) audits

  • Audit planning guidelines
  • Planning the ‘audit day - including Opening & Closing Meetings and Communications Meetings
  • Sharing the workload between audit team members

Scheduling (internal and suppliers) audits

  • Prioritizing audits - the ‘Internal Audit Planner’
  • Updating the internal audit planner

Extended Q & A session

TEC's tutors are experienced in the development and documentation of IRIS quality management systems - we have guided many organization through to third-party IRIS certification. They routinely undertake IRIS audits with clients.

Who should attend

Individuals needing to conduct internal and supplier audits, and those who want to monitor process effectiveness and QMS performance. Other individuals who have found this course useful are six sigma practitioners, team leaders and supervisors in rail supply chain, who are looking to broaden their awareness of quality issues in order to understand how they can improve overall business effectiveness.


Individual who successfully complete the course will -

  • be better equipped to maintain compliance with IRIS requirements
  • be confident in knowing that their audit questions address all important issues
  • identify weaknesses in QMS performance (e.g. quality and delivery), process-level effectiveness and management commitment
  • identify risks and opportunities within the QMS
  • be able to accrue CPD points because of the highly structured nature of this course

All students successfully completing the 2-day course will receive an individual training certificate containing the TEC Transnational logo

The organization will –

  • be confident that their auditors are empowered to undertake effective IRIS internal (and supplier) audits
  • know that the outcomes of the audits will meet the expectations of rail industry customers and Certification Bodies


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