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e-Learning: AS9100 Auditor Training

Programme overview

This e-Learning course is for individuals who need to conduct effective AS9100 audits – in-house and supply chain. It will also be an essential bridging course for existing ISO 9001 Lead Auditors.

TEC have packaged everything needed into this practical e-Learning course to ensure that participants will feel confident to plan, prepare, perform and report the results of audits based on the AS9100 series of standards using a ‘process-based approach’ – in the same way as the Certification Bodies.

Particular attention is given to auditing top management and the evaluation of process effectiveness (PEARs) and customer satisfaction.

TEC's e-Learning (on-line training) course is unique because TEC also train and examine the Certification Body auditors (AATT 2016, A2 & A3 courses). Consequently, you will be learning how to audit using the AS9101:2016 requirements as well as the ISO 19011:2018 guidance in the same way as CB Auditors.

downloadable delegate notes are included with this e-Learning course

If you have only a limited knowledge of AS9100 it is strongly recommended that you first complete the e-Learning course – AS9100 Foundation.

Programme details

Throughout the e-Learning course you will need to make reference to your personal copy of AS9100:2016 Rev D. No other standards/guidance documents are required.

The course is delivered as an online e-Learning module via TEC's learning management system (LMS) platform. Within this e-Learning course, the following sections are covered:

Introduction – audits and audit terminology

  • What is an audit?
  • Test: defining an audit
  • Auditing interested parties & their requirements
  • Quiz: QMS and interested parties' requirements
  • Types of QMS audits
  • Quiz: types of audit
  • Extent of internal audits
  • Auditing guidance
  • Quiz: internal audits and ISO 19011

Elements and activities of an audit

  • Audit objectives, scope and criteria
  • Quiz: audit objectives, scope and criteria
  • Internal activities and ‘targets’
  • Quiz: understanding audit objectives, purpose, scope and objective evidence

Understanding responsibilities for auditing

  • Role of the management representative
  • Internal auditor competence (knowledge & skills)
  • Private assignment: how to have your auditing skills evaluated

Understanding requirements for an audit programme

  • Criteria for scheduling an audit program
  • Justifying an audit program
  • Quiz: understanding requirements relating to internal audits

Understanding the structure of a QMS

  • Organization purpose, strategic direction and scope
  • Quality objectives
  • Quality objectives and the P-D-C-A cycle
  • Quiz: understanding quality objectives
  • Responsibility for quality policy & quality objectives
  • Exercise: creating basic audit questions
  • Tutor advisement: specimen audit questions

Understanding a 'process approach'

  • QMS processes
  • Quiz: understanding a QMS process
  • Describing process sequence & interaction
  • Test: evaluating descriptions of the sequence & interaction of processes
  • Understanding process planned arrangements
  • Quiz: matching a process with its purpose
  • Understanding process controlled conditions
  • Test: identifying the ‘limbs’ of a Turtle diagram
  • Sources of process-based audit questions
  • Audit questions for Inputs/Activities/Outputs will be specific to each operation process

Understanding requirements

  • Standard requirements relating to QMS processes
  • Quiz: operation processes
  • Quiz: support processes
  • Quiz: ancillary processes
  • Understanding standard ‘minimum’ requirements
  • Quiz: applicability of requirements as audit criteria
  • Understanding ‘applicable’ requirements
  • Quiz: applicability of AS9100 requirements
  • Private study: the QMPs & core concepts

Locating and understanding AS9100 requirements

  • Locating standard requirements
  • Understanding the structure of AS9100
  • Quiz: locating AS9100 requirements
  • Requirements for OPERATION processes
  • Quiz: locating AS9100 clauses applicable to operation processes
  • Requirements for SUPPORT processes
  • Quiz: locating AS9100 applicable to support processes
  • Requirements for ANCILLARY processes
  • Quiz: locating AS9100 applicable to ancillary processes
  • Requirements for monitoring
  • Quiz: locating requirements for monitoring
  • Where are we now?

Overview of the internal audit process

  • Elements of an audit
  • Audit scope and criteria
  • Test: audit scope and audit criteria
  • Audit objectives and purpose
  • Test: audit objectives and audit purpose

Developing an internal audit programme

  • Requirements for the audit program
  • Quiz: requirements for an internal audit program
  • Responsibility for the internal audit program
  • Auditor competence
  • Internal auditor selection
  • Test: internal auditor qualities

Audit planning

  • Audit planning and leadership
  • Planning considerations
  • Identifying ‘audit trails’
  • Private study: identifying a 'value-stream' audit trail
  • Advantages of following an audit trail
  • Different audit methods
  • Exercise: identifying different audit methods
  • Remote auditing
  • Document review
  • Understanding documented information
  • Quiz: mandatory documented processes
  • Mandatory requirements for documented information
  • Quiz: mandatory documented information

Introduction to sources of questions

  • Identifying people to audit
  • Identifying people-related audit criteria
  • Exercise: mapping QMS topics to AS9100 clauses

Developing effective audit questions

  • Basic elements of audit questions
  • Turning requirements into audit questions
  • Exercise: audit questions from AS9100 requirements
  • Tutor advisement - specimen audit questions
  • Format and style of audit questions
  • Exercise: turning closed questions into open questions
  • Tutor advisement - specimen open questions

Preparing work documents

  • Formulating audit questions for planned arrangements
  • Quiz: sources of audit criteria
  • Operation processes – planned arrangements
  • Exercise – creating audit questions for an operation process
  • Tutor advisement - specimen audit questions for an operation process
  • Private study: practice creating further audit questions
  • IAQG – AS9100 Evaluation Guidance Material
  • Ancillary processes – planned arrangements
  • Exercise – sequencing audit questions for an ancillary process
  • Formulating audit questions for controlled condition
  • Exercise: Relating resource clauses to Turtle diagram 'limbs'
  • Formulating audit questions for risk-based thinking
  • Exercise: operation process risks, things to look for
  • Formulating audit questions for top management
  • Exercise: developing audit questions for top management
  • Tutor advisement: ideas for top management audit questions
  • Formulating audit questions for quality policy
  • Quiz: auditing quality policy requirements
  • Formulating audit questions for continual improvement
  • Quiz: auditing continual improvement using the P-D-C-A cycle
  • Creating an audit work document
  • You’re now equipped and ready to undertake the audit!

Conducting an opening meeting

  • Purpose & agenda items
  • Exercise: creating an opening meeting agenda

Identifying evidence and taking samples

  • The ‘evidence-based approach’ to auditing
  • Audit sample size determination
  • Quiz: choosing an appropriate sample focus (operators)
  • Quiz: choosing an appropriate sample criteria (POs – purchase orders)
  • Quiz: choosing an appropriate sample size (FAIRs – First Article Inspection Reports)

Managing interviews & recording evidence

  • Reminder: auditor questioning techniques
  • Building rapport with the auditee
  • Don’t be intimidated by top management!
  • Collecting and recording objective evidence

Evaluating objective evidence & interview information

  • Evaluate the audit evidence
  • Criteria for determining nonconformities
  • Test: determining a nonconformity against an AS9100 clause
  • Dealing with recurring nonconformities
  • Beware of ‘observations’ or ‘OFIs’
  • Test: dealing with auditee disagreements
  • Communicating during audit

Creating effective NCRs (nonconformity reports)

  • Format and contents of an NCR
  • Specimen NCR
  • Test: understanding & locating elements of an NCR
  • Test: legitimacy of an NCR
  • Recording multiple instances of nonconformities on one NCR
  • Specimen NCR used by CBs
  • Test: identifying a nonconformity and creating an NCR
  • Tutor advisement: specimen (acceptable) NCRs #1 & #2
  • Grading NCRs
  • Test: grading NCRs (major/minor)

Auditing 'unanticipated' situations

  • Adding questions during an audit
  • Exercise: creating ad hoc audit questions
  • Specimen audit questions

Auditing and scoring 'process effectiveness' (PEARs)

  • Understanding process effectiveness
  • Conducting an effectiveness audit
  • Issuing an NCR against deficient effectiveness
  • Test: scoring process effectiveness (PEAR)

Preparing for and managing the closing meeting

  • Reviewing the audit findings
  • Agreeing the audit conclusions
  • Conducting closing meeting
  • Exercise: creating a closing meeting agenda

Reporting the audit results

  • Creating the audit report
  • Exercise: creating an audit report

Creating the audit report

  • Auditor and auditee responsibilities
  • Recording the results of corrective actions
  • Specimen NCR used by CBs (auditee section)
  • Auditing and evaluating nonconformity & corrective action
  • Human factors
  • Test: categorizing root causes using IAQG criteria
  • Reviewing and evaluating resulting corrective actions
  • Verify corrective actions
  • Quiz: evaluating corrective actions

Conducting audit follow-up

  • Auditor and auditee responsibilities
  • Recording the results of corrective actions
  • Specimen NCR used by CBs (auditee section)
  • Auditing and evaluating nonconformity & corrective action
  • Human factors
  • Test: categorizing root causes using IAQG criteria
  • Reviewing and evaluating resulting corrective actions
  • Verify corrective actions
  • Quiz: evaluating corrective actions

Each section of this e-learning course incorporates Quizzes, Tests and Exercises to ensure student understanding. Automated tutor hints/advisement is also provided, as necessary.

On successful completion of the entire course and its tests/exercises, delegates will receive an individual certificate of completion sent direct to their email address within 48-hrs.

Programme benefits

The benefits of e-learning are numerous; not only are they extremely cost-effective but they provide students with convenience and flexibility as they embark on their learning journey. You can complete your training whenever and wherever you want, and at your own pace.

Companies do not have to tie-up entire teams at the same time as is the case with conventional classroom-based training.

Buy now

Buy e-Learning: AS9100 Auditor Training

The course is delivered as an online e-Learning module via the TEC Transnational Ltd learning platform - personalised for learners. Set the number of learners and provide their email addresses at the checkout.

Package e-Learning AS9100 Auditor + e-Learning AS9100 Foundation

£400

e-Learning: AS9100 Auditor Training

£295

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