AS9110 - Understanding & Implementing

Programme overview

This highly interactive 1-day course provides a concise explanation of all of the new requirements introduced by ISO 9001:2015 plus the changes to the AS9110:2016 (MRO) standard – and presents practical implementation strategies to address these requirements.

In addition, emphasis is placed on the need to modernize 'legacy' quality management systems which rely heavily on narrative procedures and do not truly represent a process approach to QMS documentation

Programme details

TEC’s highly interactive 1-day course uses a combination of structured sessions, team exercises and quizzes to explain the new/modified requirements of AS9110:2016.

By the end of this interactive 1-day course and workshop participants will be able to:

  • understand and interpret all of the new/changed AS/EN9110:2016 (Rev C) requirements (including ISO 9001:2015 clauses) plus related contractual and regulatory requirements
  • be able to implement practical deployment strategies, and
  • appreciate the benefits of adopting the modern, visual process approach to QMS design and documentation

In addition, the course provides many ‘briefing’ and ‘investigation’ exercises to be undertaken with colleagues once the participants return to their companies

Course highlights include –

Introductions Aims of this course

Module 1 (Introduction)

  • Application and Scope of AS9110:2016 Rev C
  • Drivers for changes to AS9110 requirements
  • Understanding the need for change (ISO 9001)
  • Understanding the need for change (AS9110)
  • Reasons for the new HLS (High-Level Structure)
  • The high-level structure (HSL) – clause structure
  • Class quiz – locating specific requirements

Module 2 (Overview of the changes)

Scope of the quality management system

  • Understanding applicability and requirements of standards
  • AS9110 applicability – standard/organization
  • Standards state minimum requirements!
  • Team exercise – scope and ‘how-to-dos’
  • Understanding the revised QMPs and the ‘three core concepts’

Understanding the revised Quality Management Principles and Core Concepts

  • Plan-Do-Check-Act
  • Process approach (reinforcement)
  • Risk-based thinking
  • Team exercise – your QMS use of QMPs & CCs

Terminology changes and additions

  • Terminology changes (ISO 9001:2015)
  • Team exercise – AS9110:2016 terminology

Summary of the key changes in requirements

  • ISO 9001:2015 changes
  • AS9110:2016 changes (new or reinforced requirements)
  • Individual exercise – changes clause-by-clause
  • Rev C – Rev B correlation matrices

Module 3 (Implementing the changes)

Practical deployment strategies

Planning the QMS

  • QMS planning sequence
  • Team exercise – purpose/direction and values

External and internal issues

  • Understanding external and internal issues
  • Determining external and internal issues
  • Team exercise – external and internal issues

Interested parties and their requirements

  • Interested parties (ISO 9000:2015 definition)
  • Interested parties and relevant requirements
  • Team exercise – interested parties/requirements

Implementing a process based QMS

  • Determining/classifying the QMS processes
  • Class quiz – operation processes [clause 8]
  • Describing operation processes interactions
  • Team exercise – description of QMS processes
  • Quiz-1 and Quiz-2
  • Schematic representation of process elements
  • Ensuring process ‘controlled conditions’

Deploying risk-based thinking

  • Identifying and mitigating risk
  • Key risk-based thinking clauses
  • ISO 9001:2015 – risk references
  • AS9110:2016 – risk references
  • Team exercise – deploying risk-based thinking

Understanding change management

  • AS9110:2016 requirements for “change”
  • Class quiz – change management implications

Understanding organizational knowledge

  • Sources of organizational knowledge
  • Class quiz – types of organizational knowledge

Understanding product safety

  • Definition and key requirements
  • Requirements, rationale and implementation
  • Activities – analysis and communication
  • Safety policy statement (template suggestions)
  • Safety performance metrics (KPIs template)
  • Class quiz – product safety and safety policy

Prevention of counterfeit parts

“Counterfeit parts pose a clear and present danger in the A|D|S supply chain”

  • Counterfeit parts – definition/requirements
  • Identifying types of counterfeit parts
  • Requirements and rationale
  • Class quiz – counterfeit parts types and sources

Prevention of suspected unapproved parts

  • Unapproved parts – definitions/requirements
  • SUP strategies and implementation activities
  • Class quiz – suspected unapproved parts

Awareness and ethical behaviour

  • Defining just culture and ethical behaviour
  • Awareness – expectations and activities
  • Importance of ethical behaviour
  • Class quiz – promulgating awareness

Human factors

  • Understanding human factors
  • AS9110:2016 requirements for human factors
  • Class quiz – focus on human factors

QMS ‘upgrading’ considerations

  • Adopting a process-based approach
  • The quality management system structure
  • Map your business processes (value-stream)
  • Define controlled conditions for each process
  • MRO quality manual – suggested template

Benefits of AS9110:2016 over earlier edition

  • IAQG-claimed AS9110:2016 benefits
  • Benefits when implemented/managed well

Final comments and questions

Who should attend

Suitable for all levels of managers, internal auditors, supplier auditors and consultants who need to understand and interpret the AS/EN9110:2016 (Rev C) requirements.


This highly interactive course provides all the guidance needed to upgrade your quality management system –

  • based on the P-D-C-A cycle
  • using a process-based approach
  • embodying risk-based thinking and ethical behaviour

Early sessions identify and explain all of the new, deleted and amended requirements introduced by ISO 9001:2015 plus the new additions imposed by AS9110:2016 Rev C.

The majority of the course is given over to explaining practical implementation strategies, and provides guidance on the selection and introduction of quality tools and methodologies that can be deployed to meet all of the new requirements – including a process-approach to QMS documentation.


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