e-Learning: Understanding, designing & documenting business systems

Programme overview

After successfully completing all of the modules of this e-Learning (on-line training) course you will be able to understand:

  • the purpose and structure of a business management system

  • the nature and types of interconnected processes that make up the system

  • how to identify your own organization’s processes

  • how to document these processes using modern, visual tools

  • how to ensure that processes are carried out in line with planned arrangements and under controlled conditions

  • how to assess the extent of conformity of processes with ISO 9001 requirements and how to close the gaps

  • how to measure and monitor process performance

  • how to deploy risk-based thinking at the system and process levels

  • how to create process-level GEMBA Boards

  • the next steps to create an Integrated management System (IMS)

Facsimiles and examples are provided to ensure that the principles and practices are fully understood. You will be confident to work with your colleagues to document your unique management system from scratch or radically improve an existing system.

  • Turtle diagrams
  • Activity flowcharts
  • Conformity with International Standards
  • KPIs
  • Risk management
  • GEMBA Boards
  • Compliance matrices

You won’t need to hire consultants to develop your system because this e-Learning course includes everything TEC have learned from guiding over 1,000 organizations through to ‘first-time’ certification (ISO 9001, AS9100, IATF 16949, etc.).

You will ensure that your colleagues fully participate in the development, documentation, implementation and maintenance of their own processes.

Programme details

The course is delivered as an online e-Learning module via TEC's learning management system (LMS) platform. Within this e-Learning course, the following sections are covered:

What is a business system?

  • Businesses and their processes
  • Understanding processes and resources
  • Test: matching categories of process/resource to examples

Operation processes

  • Determining operation processes
  • Test: identifying applicable operation processes
  • Team assignment: identifying and naming your operation processes
  • Describing how operation processes interrelate and interact
  • Team assignment: describing the sequences and interactions of operation processes
  • Allocating ownership to operation processes
  • Team assignment: formally appointing operation process owners
  • Specifying planned arrangements for operation processes
  • Team assignment: defining standardized work for process activities
  • Formalizing operation process documentation


  • Determining support
  • Team assignment: identifying necessary resources

Measuring & monitoring performance

  • Understanding performance
  • Measuring & monitoring performance
  • Team assignment: corporate objectives
  • Customer satisfaction
  • Test: confirming minimum customer satisfaction measures
  • Team assignment: customer satisfaction objectives
  • Process-level results
  • Team assignment: identification of process-level KPIs

Checking conformity with standard requirements

  • ISO 9001/AS9100/IATF 16949 requirements
  • Conformity of operation processes with standards
  • Conformity of support (resources & assets)

Ancillary processes

  • Determining ancillary processes
  • Ancillary processes – types & responsibilities
  • Test: evaluating business/quality policy

Deploying risk-based thinking

  • The ‘core concepts’
  • Addressing risk
  • Risk management methodologies
  • Team assignment: identifying management methodologies

Next actions

  • Getting started
  • Business manual
  • GEMBA Boards
  • IMS (Integrated Management System)

Each section of this e-learning course incorporates Quizzes and Tests to ensure student understanding. Automated tutor advisement is also provided, as necessary.

On successful completion of the entire course and its exercises, delegates will receive an individual certificate of completion sent direct to their email address within 48hrs.

Full details and a course syllabus are available upon request.

Programme benefits

The benefits of e-learning are numerous; not only are they extremely cost-effective but they provide students with convenience and flexibility as they embark on their learning journey. You can complete your training whenever and wherever you want, and at your own pace.

Companies do not have to tie-up entire teams at the same time as is the case with conventional classroom-based training.

Buy now

Buy e-Learning: Understanding, designing & documenting business systems

The course is delivered as an online e-Learning module via the TEC Transnational Ltd learning platform - personalised for learners. Set the number of learners and provide their email addresses at the checkout.

e-Learning: Understanding, designing & documenting business systems


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