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e-Learning: 8D Problem Solving Method for Manufacturers & Automotive

Programme overview

The 8D Problem Solving Method is a highly structured methodology that solves problems by identifying and correcting the root causes of events as opposed to simply addressing their symptoms! The methodology is structured into eight disciplines, emphasizing a cross-functional team synergy and the use of designated quality tools and techniques.

By the end of this e-Learning course participants will understand ‘disciplined’ problem solving and be able to facilitate and document value-adding problem-solving exercises using the 8D process to respond to a customer request for corrective action.

Assessment of learning is achieved through Quizzes, Tests and Exercises and a Case Study incorporating a 'written exam'.

Programme details

Preamble

  • Understanding the 8D process & customer requirements
  • Survey: Problem solving ‘specific tools’ knowledge/skills
  • Course approval (PROBITAS Authentication)
  • Quizzes, Tests, Exercises and Written Exams

Problems – their effects and causes

  • Problems, goals and effects
  • Quiz: understanding goals – problems – effects/symptoms
  • Agreeing a problem title – ‘thematic’ content
  • Quiz: understanding the problem, the effect and the goal
  • The three types of causes
  • Quiz: identifying the three types of causes

Role and skills of the 8D problem solving practitioner

  • What is an 8D problem solving practitioner?
  • Quiz: traits of a good facilitator
  • The basic knowledge/skills of a facilitator
  • Quiz: questions to ask yourself regarding intervening
  • Practice and hone your facilitator skills
  • Making the team comfortable
  • Achieving a happy and effective workshop
  • The facilitator’s secret weapon – the icebreaker
  • Exercise: creating an icebreaker

8D problem solving process

  • Understanding the 8D process
  • Test: understanding the 8D process
  • The three key stages of correction
  • Summary of the 8Ds
  • Test: summary of the 8Ds
  • Flowchart of the nine 8D steps
  • Test: sequence of the nine 8D steps
  • Communication of 8D progress
  • Quiz: communication of 8D progress
  • 8D process timelines
  • Quiz: 8D process timelines

Case Study – illustrating the 8D process

  • Introduction
  • Assessing the ‘quality’ of the 8D activities
  • Quiz: assessing the quality of the 8D activities
  • Case Study – background
  • Case study – the 8D process

D0 Implement immediate containment and prepare for 8D

  • Objective
  • Actions
  • Specific tools
  • Illustration
  • Written Exam: D0 evaluation of actions

D1 Form the team

  • Objective
  • Actions
  • Specific tools
  • Illustration
  • Written Exam: D1 evaluation of actions

D2 Define the problem

  • Objective
  • Actions
  • Specific tools
  • Illustration
  • Written Exam: D2 evaluation of actions

D3 Develop containment actions

  • Objective
  • Actions
  • Specific tools
  • Illustration
  • Written Exam: D3 evaluation of actions

D4 Identify and verify root causes

  • Objective
  • Actions
  • Specific tools
  • Illustration
  • Written Exam: D4 evaluation of actions

D5 Identify corrective action

  • Objective
  • Actions
  • Specific tools
  • Illustration
  • Written Exam: D4 evaluation of actions

D6 Implement corrective action

  • Objective
  • Actions
  • Specific tools
  • Illustration
  • Written Exam: D4 evaluation of actions

D7 Define and plan preventive action

  • Objective
  • Actions
  • Specific tools
  • Illustration
  • Written Exam: D4 evaluation of actions

D8 Recognize the team

  • Objective
  • Actions
  • Specific tools
  • Illustration
  • Written Exam: D4 evaluation of actions

Programme benefits

The e-Learning course is intended for Champions/Sponsors, Facilitators and Team Leaders who must respond to customer requests for corrective action using the 8D process and communicate progress using the 8D Problem Solving Form. Particular emphasis is placed on empowering, as well as qualifying, the individuals who will be facilitating 8D workshops.

Apart from these nominated ‘Facilitators’ all persons participating in cross-functional problem-solving teams will benefit from attending this course.

Buy now

Buy e-Learning: 8D Problem Solving Method for Manufacturers & Automotive

The course is delivered as an online e-Learning module via the TEC Transnational Ltd learning platform - personalised for learners. Set the number of learners and provide their email addresses at the checkout.

e-Learning: 8D Problem Solving Method for Manufacturers & Automotive

£295

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