Course overview
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This is a unique e-Learning Course includes everything TEC have learned from guiding over a thousand organizations through to ‘first-time’ certification (ISO 9001, AS9100, IATF 16949, etc.) over three decades.
included is a downloadable (pdf) Delegate Workbook in English
After successfully completing all of the modules of this e-Learning Course you will be able to design and document your our QMS without the need to hire consultants!
you can download your Training Certificate on completion
You will be empowered to work with your colleagues to ensure they fully participate in the development, documentation, implementation and maintenance of their own processes.
included are downloadable templates (in English) in MS Word, Excel and PowerPoint formats to streamline your work
Course details
The organization and it's QMS
The organization, its system and processes
Quality and the QMS
Understanding different types of QMS processes
Test: matching categories of process/resource to examples
Understanding requirements for documented information
Test: identifying mandatory documented information
Operation processes
Determining operation processes
Test: identifying applicable operation processes
Team assignment: identifying and naming your operation processes
Describing how operation processes interrelate and interact
Team assignment: describing the sequences and interactions of operation processes
Allocating ownership to operation processes
Team assignment: formally appointing operation process owners
Specifying planned arrangements for operation processes
Team assignment: defining standardized work for process activities
Formalizing operation process documentation
Procedures ~ SOPs ~ Work Instructions ~ Training
QMS procedures
SOPs (Standard Operating Procedures)
WIs (Work Instructions) and VWIs (Visual Work Instructions
Training
Support processes
Determining necessary support processes
The Turtle diagram
Team assignment: identifying necessary support processes
Measuring & monitoring performance
Understanding performance
Measuring & monitoring performance (P-D-C-A)
Team assignment: corporate objectives
Customer satisfaction
Test: confirming minimum customer satisfaction measures
Team assignment: customer satisfaction objectives
Process-level results
Team assignment: identification of process-level KPIs
Checking conformity with standard requirements
ISO 9001-based standards' requirements
Conformity of operation processes with standards
Conformity of support (resources & assets) processes
Ancillary processes
Determining ancillary processes
Ancillary processes – types & responsibilities
Test: evaluating business/quality policy
Quality Manual
Requirements for a Quality Manual
Specimen of a generic Quality Manual
Assignment: download specimen Quality Manual and documents, forms, tables & illustrations
Deploying risk-based thinking
The ‘core concepts’
Addressing risk
Risk management methodologies
Team assignment: identifying management methodologies
Establishing QMS conformity with guidance and requirements
Understanding ‘conformity’ with QMS requirements
Demonstrating ‘conformity’ with QMS requirements
QMS guidance and requirements
Next actions
Getting started
GEMBA Boards
IMS (Integrated Management System)
Qualifications & benefits
The benefits of e-learning are numerous; not only are they extremely cost-effective but they provide students with convenience and flexibility as they embark on their learning journey. You can complete your training whenever and wherever you want, and at your own pace.
Companies do not have to tie-up entire teams at the same time as is the case with conventional classroom-based training.