Course overview
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This e-Learning course is for individuals who need to conduct effective remote audits (aka virtual audits) of quality management systems (QMS).
Remote audits are applicable to –
an organization’s own QMS
a ‘sister’ company’s QMS
a supplier’s QMS
TEC have packaged everything needed into this practical e-Learning course to ensure that participants will feel confident to plan, prepare, perform and report the results of remote audits based on AS9100, IATF 16949, IRIS or ISO 9001 using a ‘process-based approach’ – in the same way as the Certification Bodies.
checklists and templates included
Particular attention is given to the use of Information and Communication Technology (ICT) to optimize effectiveness and efficiency, and Confidentiality, Security and Data Protection (CSDP) considerations involving legislation and regulations which may require additional agreements from both sides.
A combination of quizzes, tests and personal assignments are used to ensure understanding of the principles and practices associated with remote audits.
a downloadable (pdf) Delegate Workbook is included
Other sources of information/guidance provided by the IAF (International Accreditation Forum) and the ISO (International Organization for Standardization) are referenced.
Course details
Introduction
Application of remote auditing
Information and Communication Technology (ICT) and Confidentiality, Security & Data Protection (CSDP)
Remote auditing guidance: IAF (International Accreditation Forum) and the ISO (International Organization for Standardization)
Download (pdf) your Delegate Workbook
Overview of remote auditing
The remote audit method
Benefits of remote auditing
Test: overview of remote auditing
Standards and documents relating to remote auditing
IAF documents and ISO standards
Personal assignment: review of standards/documents relating to remote auditing
Optional purchase of ISO 19011
Use of the standards and documents
ISO 19011 – Guidelines for auditing management systems
IAF – ISO 9001 Auditing Practices Group - Guidance on: REMOTE AUDITS
Quiz: terms, standards and documents
The role of ICT in remote auditing
ICT facilitates remote audits
Use of ICT during remote audits
Quiz: the role of ICT in remote auditing
Feasibility of a remote audit
People considerations
Bandwidth considerations
Quiz: feasibility of a remote audit
CSDP and Risk considerations
Confidentiality, Security and Data Protection
Risk management
Quiz: CSDP and Risk management
Remote audit purpose, objectives, scope and criteria
Definitions of audit purpose, objectives, scope and criteria
Remote audit activities and 'targets'
Test: remote audit purpose, objectives, scope and criteria
The remote audit process and steps
Core aspects of an audit
The 8 steps of remote auditing process
Step 1: Live/telecom or ICT
Send questionnaire
Personal assignment: customize the Pre-audit Questionnaire
Confirm site ICT ability
Review questionnaire
Agree remote audit scope
Step 2: Off-line
Identify QMS processes
Test: identify standard requirements for QMS processes
Create audit questions
Determine audit duration
Devise practical audit plan
Step 3: Live/ICT
Live check of ICT
Confirm CSDP measures
Agree audit plan/date(s)
Identify key personnel
Quiz: checklist of pre-Opening Meeting issues
Step:4 Live/ICT
Opening meeting
Personal assignment: opening meeting agenda
Undertake remote audit
Quiz: sample size determination
Exercise: turning closed questions into open questions
Quiz: collecting and recording objective evidence
‘Wash-up’ meeting
Containment actions
Step 5: Off-line
Create NCRs
Test: understanding & locating elements of an NCR
Draft Audit Report
Confirm day/time for Closing Meeting
Step 6: Live/ICT
Closing Meeting
Personal assignment: closing meeting agenda
Present the NCRs
Request corrective actions
Agree ‘follow-up’ actions
Step 7: Off-line
Verify corrective actions
Test: verifying corrective actions
Resolve any issues
Finalize/send Audit Report
Confirm closure of audit
Step:8 Live/ICT
NCRs not closed out
Agree a way forward!
Afterword
On completion – immediately download your Training Certificate
Celebrate your success on social media (e.g. LinkedIn, Facebook, etc.)
Qualifications & benefits
The objective is to qualify practitioners who will be able to undertake effective remote audits using a variety of ICT software.
on completion immediately download your Training Certificate
The auditor’s objective remains unchanged – to obtain and evaluate objective evidence to determine the extent to which the audit criteria has been fulfilled.
Understand how to adopt the same basic auditing techniques to remote audits, including being –
objective
open minded
diplomatic
listening
respectful to the auditee
Learn how to view documents, records and workplace locations ‘live’ using video conferencing.
Learn how to request documented information and photographs to be e-mailed prior to the remote audit.