Course overview
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This e-Learning (on-line training) course has been created following many requests for a detailed explanation of quality tools and techniques applicable to the determination and validation of root causes (including human factors).
The various approaches explained may be used within any of the prominent problem-solving methodologies including –
8D (AS 13000)
P-D-C-A
A3
Kaizen
D-M-A-I-C
This training has been identified as being suitable for Champions/Sponsors, Facilitators and Team Leaders who must respond to customer requests for corrective action using the 8D process and communicate progress using the 8D Problem Solving Form of AS13000.
Apart from these nominated ‘Facilitators’ all persons participating in the cross-functional problem-solving team will benefit from attending this course.
a downloadable (pdf) Delegate Workbook is included
Course details
The course is delivered as an online e-Learning module via TEC's learning management system (LMS) platform:
What is a problem?
Problems, goals and effects
Online Quiz
Case study - The problem of burned toast!
Defining burned and perfect toast
Agreeing on the goal
Visual management questionnaire
Quiz: Perfect/Burned toast goal agreement
Refining the goal definition
Agreeing the goal
Inspection criteria
Quiz: Applying inspection criteria (goal/problem/effect)
Questioning techniques:
Structured questioning – 4W2H1W
Quiz: Matching data with W2H1W
The value of data & information
Quotes of the day
IS – IS NOT questioning:
IS – IS NOT questioning technique
IS – IS NOT Question matrix
IS – IS NOT Worksheet
Example: Burned toast IS – IS NOT Worksheet
5-WHYs (Causal Chain):
Historical background
Example: Industrial problem
Example: Oil-leakage problem 5-WHYs
Example: 'burned toast' problem 5-WHYs
Example: Ohno's teaching example
Quiz: putting Ohno's 5-WHYs questions into the correct sequence
Quiz: putting 5-WHYs questions into the correct sequence
The 5-WHYs methodology:
Formalizing a 5-WHYs session
Communicating 5-WHYs achievement
5-WHYs – alternative logic paths:
Benefits and limitations of a single 5-WHYs path
Understanding AND ‘gates’
Understanding OR ‘gates’
Exercise: using alternative logic paths
Exercise: identifying multiple logic paths
NAND scenario
Looking for causes from different perspectives:
Fishbone (Ishikawa) Diagram
The Fishbone Diagram methodology:
Preparations
Workflow
IAQG’s general root cause ‘codes’
Zeroing in on a root cause:
Ensure all possible causes are identified
Examples: taken from the web
Methods for agreeing root causes
Deploying countermeasures:
Preliminary considerations
Six Hats Thinking
Impact & Effort Matrix
Planning and implementing countermeasures
Integrating with the 8D problem solving process
On successful completion of the entire course and its exercises, delegates will receive an individual certificate of completion sent direct to their email address within 48hrs.
Qualifications & benefits
The benefits of e-learning are numerous; not only are they extremely cost-effective but they provide students with convenience and flexibility as they embark on their learning journey. You can complete your training whenever and wherever you want, and at your own pace.
Companies do not have to tie-up entire teams at the same time as is the case with conventional classroom-based training.