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AS9100 Foundation (QMS) Course for Top Management - Face to Face

Our face-to-face training can be provided at our training venue or in-company at your site.
Enquire for in-company training

Course overview

This course has been designed by TEC’s Top managers for Top managers and Directors.

The aim of this highly interactive 1-day briefing session/workshop is to provide Top management and Directors of aerospace/defence manufacturing organizations with –

  • a practical understanding of AS9100 requirements and 'expectations' which relate to them

  • an overview of applicable management techniques and best-practice methodologies – rather than a clause-by-clause analysis

  • a tried-and-tested approach to exploit the mandatory ‘customer-focus’ metrics and other KPIs to boost the effectiveness and efficiency of operations

  • an understanding of the benefits of adopting the modern, visual process approach to QMS design and documentation

  • an explanation of third-party certification and advice on conducting effective management reviews

Course details


  • Registration

  • Introductions

  • Contents of the AS9100 standard

  • The high level structure of ISO 9001-based quality standards

  • The AS9100 series of standards

What is ‘Quality’?

  • Explanation of quality

  • Formal definition of quality

  • Exercise: How does your organization define/explain quality?

How can quality be measured?

  • Qualitative & Quantitative ‘degrees’ of quality

  • Exercise: How does your organization measure quality?

  • Introduction to ‘leading’ and ‘lagging’ quality indicators

  • Exercise: Do you use both ‘leading’ and ‘lagging’ quality indicators?

What is a Quality Management System (QMS)?

  • Organization functions, departments & QMS

  • Organization purpose, strategic direction & values

  • Exercise: Purpose ~ Strategic direction ~ Values

  • Requirements for a QMS

What are the organization’s external and internal ‘environment’ and ‘issues’?

  • Understanding the ‘business environment’ and ‘issues’

  • Methods for identifying external & internal issues

  • Exercise: How are external/internal ‘issues’ determined?

Who are the ‘interested parties’ and what are their requirements?

  • Definition and types of interested parties

  • Requirements of interested parties

  • Capturing all customer QMS requirements

  • Understanding statutory/regulatory QMS requirements

  • Exercise: Interested parties and their requirements

What are the fundamental QMS ‘concepts’?

  • Practicality of the QMS

  • Requirements and implementation strategies

  • Understanding the ‘fundamental concepts’ and ISO 9000

  • Understanding the ISO QMP document

  • Exercise: How do you employ the Quality management principles (QMPs)?

What are the other QMS Guidance documents and the AIMM?

  • The ISO/TS 9002 & ISO 9004 guidance documents

  • Aerospace Improvement Maturity Model (AIMM)

  • Quiz: Do you have copies of these documents?

What are the ‘management role’ requirements?

  • Definition of ‘management’

  • Definition of ‘top management’

  • Understanding the role of ‘top management’

  • Understanding ‘ethical behaviour’, ‘just culture’ and ‘customer focus’

  • Exercise: requirements relating to top management

What is Quality policy?

  • Definition of, and responsibility for, quality policy

  • Exercise: Evaluating your quality policy

What is Authority, Responsibility and Accountability?

  • Defining Authority, Responsibility and Accountability

  • Understanding RACI analysis and chart

  • Organizational roles, responsibilities, and authorities

  • Organization people and competency

  • Need for, and duties of, a ‘management representative’

  • Quiz: How does your organization address Authority, Responsibility and Accountability?

What are the QMS ‘value-streams’?

  • Understanding the three types of QMS process

  • Understanding the ‘value-streams’

  • Identifying operation process ‘value streams’/clauses

  • Exercise: Identifying your organizations value-stream operation processes

  • Description of ‘value stream’ operation processes

What is QMS performance and quality objectives?

  • Identifying ‘high profile’ quality objectives

  • Quiz: Responsibility for managing KPIs ~ Warning!

  • Understanding ‘leading’ and ‘lagging’ KPIs

  • Exercise: Identifying existing quality objectives (KPIs)

What is management review?

  • Requirements and scheduling of management reviews

  • Management review inputs

  • Management review outputs

  • Exercise: Management reviews

What is continual Improvement?

  • Facilitating continual improvement

  • Quiz: Continual improvement process

  • Understanding the IAQG's Supply Chain Management Handbook

What is QMS certification?

  • Understanding accreditation and certification and the role of the IAQG

  • Understanding the certification cycle

What are the benefits of an effective QMS?

  • Purpose and benefits of an effective QMS

  • Exercise: identifying the benefits of a formal QMS

  • Tutor suggestions: identifying the benefits of a formal QMS (internal/External)

  • Extended questions & answers session

Who should attend

Top managers and Directors need to understand and be able to oversee the deployment of effective quality management systems (QMSs).

Top managers need to be clear on the specific AS9100 requirements which relate to them. To understand, interpret and then deploy their own organization’s implementation strategies.

This course will also be useful to Management Consultants who need to work with, and enthuse, top management teams.

Deliverables & benefits

Top Managers and Directors who attend this course & workshop will –

  • be better equipped to understand the meaning and purpose of the AS9100 standard requirements related to top management and be aware of related techniques, modern methodologies and processes

  • be confident in knowing best-practice implementation strategies to deploy their own organization’s quality management system (QMS)

  • understand the certification process and be able to avoid pitfalls

  • be able to identify weaknesses in existing QMS performance measures (KPIs)

All participants will receive a training certificate containing the internationally-recognized TEC Transnational logo ~ confirming their understanding and interpretation of the AS9100 requirements from a ‘top team’ perspective.


Enquire about AS9100 Foundation (QMS) Course for Top Management - Face to Face

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