This course has been designed by TEC’s Top managers for Top managers and Directors.
The aim of this highly interactive 1-day briefing session/workshop is to provide Top management and Directors of aerospace/defence manufacturing organizations with –
a practical understanding of AS9100 requirements and 'expectations' which relate to them
an overview of applicable management techniques and best-practice methodologies – rather than a clause-by-clause analysis
a tried-and-tested approach to exploit the mandatory ‘customer-focus’ metrics and other KPIs to boost the effectiveness and efficiency of operations
an understanding of the benefits of adopting the modern, visual process approach to QMS design and documentation
an explanation of third-party certification and advice on conducting effective management reviews
Contents of the AS9100 standard
The high level structure of ISO 9001-based quality standards
The AS9100 series of standards
What is ‘Quality’?
Explanation of quality
Formal definition of quality
Exercise: How does your organization define/explain quality?
How can quality be measured?
Qualitative & Quantitative ‘degrees’ of quality
Exercise: How does your organization measure quality?
Introduction to ‘leading’ and ‘lagging’ quality indicators
Exercise: Do you use both ‘leading’ and ‘lagging’ quality indicators?
What is a Quality Management System (QMS)?
Organization functions, departments & QMS
Organization purpose, strategic direction & values
Exercise: Purpose ~ Strategic direction ~ Values
Requirements for a QMS
What are the organization’s external and internal ‘environment’ and ‘issues’?
Understanding the ‘business environment’ and ‘issues’
Methods for identifying external & internal issues
Exercise: How are external/internal ‘issues’ determined?
Who are the ‘interested parties’ and what are their requirements?
Definition and types of interested parties
Requirements of interested parties
Capturing all customer QMS requirements
Understanding statutory/regulatory QMS requirements
Exercise: Interested parties and their requirements
What are the fundamental QMS ‘concepts’?
Practicality of the QMS
Requirements and implementation strategies
Understanding the ‘fundamental concepts’ and ISO 9000
Understanding the ISO QMP document
Exercise: How do you employ the Quality management principles (QMPs)?
What are the other QMS Guidance documents and the AIMM?
The ISO/TS 9002 & ISO 9004 guidance documents
Aerospace Improvement Maturity Model (AIMM)
Quiz: Do you have copies of these documents?
What are the ‘management role’ requirements?
Definition of ‘management’
Definition of ‘top management’
Understanding the role of ‘top management’
Understanding ‘ethical behaviour’, ‘just culture’ and ‘customer focus’
Exercise: requirements relating to top management
What is Quality policy?
Definition of, and responsibility for, quality policy
Exercise: Evaluating your quality policy
What is Authority, Responsibility and Accountability?
Defining Authority, Responsibility and Accountability
Understanding RACI analysis and chart
Organizational roles, responsibilities, and authorities
Organization people and competency
Need for, and duties of, a ‘management representative’
Quiz: How does your organization address Authority, Responsibility and Accountability?
What are the QMS ‘value-streams’?
Understanding the three types of QMS process
Understanding the ‘value-streams’
Identifying operation process ‘value streams’/clauses
Exercise: Identifying your organizations value-stream operation processes
Description of ‘value stream’ operation processes
What is QMS performance and quality objectives?
Identifying ‘high profile’ quality objectives
Quiz: Responsibility for managing KPIs ~ Warning!
Understanding ‘leading’ and ‘lagging’ KPIs
Exercise: Identifying existing quality objectives (KPIs)
What is management review?
Requirements and scheduling of management reviews
Management review inputs
Management review outputs
Exercise: Management reviews
What is continual Improvement?
Facilitating continual improvement
Quiz: Continual improvement process
Understanding the IAQG's Supply Chain Management Handbook
What is QMS certification?
Understanding accreditation and certification and the role of the IAQG
Understanding the certification cycle
What are the benefits of an effective QMS?
Purpose and benefits of an effective QMS
Exercise: identifying the benefits of a formal QMS
Tutor suggestions: identifying the benefits of a formal QMS (internal/External)
Extended questions & answers session
Who should attend
Top managers and Directors need to understand and be able to oversee the deployment of effective quality management systems (QMSs).
Top managers need to be clear on the specific AS9100 requirements which relate to them. To understand, interpret and then deploy their own organization’s implementation strategies.
This course will also be useful to Management Consultants who need to work with, and enthuse, top management teams.
Deliverables & benefits
Top Managers and Directors who attend this course & workshop will –
be better equipped to understand the meaning and purpose of the AS9100 standard requirements related to top management and be aware of related techniques, modern methodologies and processes
be confident in knowing best-practice implementation strategies to deploy their own organization’s quality management system (QMS)
understand the certification process and be able to avoid pitfalls
be able to identify weaknesses in existing QMS performance measures (KPIs)
All participants will receive a training certificate containing the internationally-recognized TEC Transnational logo ~ confirming their understanding and interpretation of the AS9100 requirements from a ‘top team’ perspective.