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Disciplined Problem Solving and 8D - Face to Face

Our face-to-face training can be provided at our training venue or in-company at your site.
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Course overview

Disciplined problem solving and 8D is a systematic approach which focuses on the causes of problems as opposed to simply addressing their symptoms! The methodology is structured into eight disciplines (8Ds), emphasizing a cross-functional team synergy let by a qualified facilitator and the use of tried-and-tested quality tools and techniques.

By the end of this interactive course and workshop participants will understand the array of ‘disciplined’ problem solving tools (including ‘human factors’) and be able to facilitate and document value-adding problem-solving exercises using the Eight Disciplines (8D) in conformity with customer-specific requirements.

This course meets in full the training syllabus of AESQ RM13000:2023 (8D Problem Solving Method) and the requirements of ARP9136:2016 (Aerospace Series - Root Cause Analysis and Problem Solving [9S Methodology])

Assessment of learning is achieved through structured Team exercises and an aerospace Case Study. Our tutors provide feedback and advisement to ensure that risk-based thinking, ethical behaviour, human factors and associated best practices are fully understood in the context of the aerospace/defence industry.

  • All participants undertake an assessed Team Case Study to test their application of 8D

  • A optional 1½-hour written examination is available at the end of Day-2 based on an individual analysis of an Aerospace Case Study.

The 2-day course is highly interactive and uses Aerospace Case Studies and group exercises. The course timings are -

  • Day-1: 08:30 - 17:00 Focus: Disciplined Problem Solving Methodology and Tools

  • Day-2: 08:30 - 15:30 Focus: 8D (Eight Disciplines) explained with Case Study

  • Optional written exam and/or Team Case Study (all open book) - 15:30 -17:00

On-site coaching (option)

TEC also offer on-site coaching session delivered over 1- or 2-days as an option. We facilitate an 8D problem solving session with the organization’s Champion, Team Leader and designated team members.

Course details

8D standards and guidance

  • RM13000:2023 Problem Solving Methods

  • AS13000:2014 – Problem Solving Requirements for Suppliers

  • ARP9136:2016 – Aerospace Series - Root Cause Analysis and Problem Solving (9S Methodology)

  • The course is delivered over two consecutive days with continual assessment and feedback provided by the tutors.

Course structure

Day #1

  • Understanding and describing different types of problems

  • Defining what is wrong with what

  • Finding the causes of problems

  • Proving root causes

  • Creating and deploying corrective action [prevention – detection – avoidance]

Day #2

  • Overview of the 8D method

  • 8D related terminology

  • 8D prioritization calculator

  • Explanation and illustration of the 8D steps [objective, actions and essentials]

  • Extended team exercises

Day #1


  • Disciplined problem-solving participants – facilitator and team members

  • Quiz: Traits of a good facilitator

  • Team exercise: Delivering an ‘ice-breaker’ – but why?

  • Overview of ‘disciplined’ problem solving

  • Problems related to levels of staff!

  • Quiz: 8D related terminology [source: AS13000:2014]

Understanding and describing different types of problems

  • Defining a problem

  • Clarifying and describing problems

  • Data collection – Check sheets & Data Forms

  • Creating an explicit problem statement

  • Exercise: The problem, the effect and the goal

  • Example: Clarifying and describing problems

  • Exercise: Defining ‘good’ product/service (toast & coffee)

  • Customer satisfaction (aka VOC) issues

  • Determining VOC and ‘stratification’

  • Exercise: Stratification analysis (Pizza delivery)

  • Example: Stratification analysis (Pizza delivery)

  • Kano Model – Customer satisfaction analysis tool

  • Exercise: VOC, Stratification and Kano

Defining what is wrong with what

  • Getting started – essential ‘structured questions’

  • Survey: Problem solving tools

  • Defining problems – ‘IS – IS NOT’ questioning

  • ‘IS – IS NOT’ questioning matrix

  • ‘IS – IS NOT’ questions and recorded answers

  • Exercise: the burned toast problem

  • Measles Chart

  • Defect Concentration Diagram

  • Workmanship and Visual Inspection ‘difficulties’

Finding the causes of problems

  • Understanding the causes of problems

  • The three types of causes

  • Exercise: Understanding the three types of causes

  • Domestic example of the “5-WHYS” method

  • Keep the team asking why – the “5-WHYS” method

  • Beware ‘operator error’ answers!

  • IAQG’s human factors (root causes)

  • Details of the IAQG’s human factors (root causes)

  • Exercise: Why did the toast burn?

  • Manufacturing example of 5-WHYs method

  • Exercise: Coolant leaking from a machine tool

  • ISHIKAWA diagram – aka Fishbone diagram

  • The “6Ms” method cause – different perspectives

  • Example: The burned toast problem

  • ISHIKAWA diagram – different ‘perspectives’

  • Exercise: Why did the toast burn?

  • Understanding ‘logic paths’ and Boolean operators

  • Understanding the ‘Swiss cheese’ model

  • Example: The car won’t start!

  • Exercise: multiple ‘logic paths’ of failures

  • Fault Tree Analysis (FTA) and Boolean operators

  • Example: The car won’t start!

  • Value Stream Mapping (VSM)

  • Finding root causes from different ‘sources’

  • Finding root causes from different ‘sources’

  • Proving root causes

  • Searching for root causes (possible/plausible/probable)

  • Verifying the root cause – the “therefore test”

  • Exercise: Root cause verification using the “therefore test”

  • Verifying the root cause – “Occam’s Razor”

  • Verifying the root cause – “Sherlock Holmes quotation”

  • Proving root cause – “Sense/Voting” & “IS – IS NOT test”

  • Exercise: Burned toast ~ using ‘IS – IS NOT’ questions

Creating and deploying corrective action

  • Problems ~ Corrective action ~ Goal/Target statement

  • Example: Problem and Goal Statements

  • Fixing the problem – permanently!

  • Determining corrective actions – Brainstorming

  • Determining corrective actions

  • Classify causes and their corrective actions

  • Mistake-proofing strategies

  • Exercise: Determining/classifying corrective actions

  • Tools to assist corrective action determination

  • Six Hats Thinking

  • Impact & Effort Matrix

  • Consider risks and make a choice

  • Exercise: Impact-effort matrix

Day #2

8D Problem Solving

  • Problem solving/documenting using the 8D method

  • Outline of the 8D steps

  • Exercise: Summary of the 8D steps – match the ‘Ds’

  • Exercise: Preforming an 8D triage

  • 8D comparisons with other methodologies

  • 8D prioritization calculator

  • 8D timelines (AS13100-specific)

  • 8D reporting form [AS13000]

  • 8D reporting form [AESQ]

  • 8D steps – objective, actions and essentials & illustration

D0 Implement immediate containment and prepare for 8D

  • D0 – Objective

  • D0 – Actions

  • Illustration

  • D0 – Essentials

  • Illustration

  • Illustration

D1 Form the team

  • D1 – Objective

  • Cross-functional team and Facilitator

  • D1 – Actions

  • Illustration

  • D1 – Essentials

D2 Define the problem

  • D2 – Objective

  • Make use of the actual product or photographs

  • Illustration

  • D2 – Actions

  • D2 – Essentials

D3 Develop containment actions

  • D3 – Objective

  • D3 – Actions

  • Illustration

  • D3 – Essentials

D4 Identify and verify root causes

  • D4 – Objective

  • D4 – Actions

  • Illustration

  • D4 – Essentials

  • Identification of the most probably root cause

  • Illustration – PROCESS root causes

  • Illustration – SYSTEM root causes

D5 Identify corrective action

  • D5 – Objective

  • D5 – Actions

  • Illustration – corrective actions aimed at the PROCESS

  • Illustration – corrective actions aimed at the SYSTEM

  • D5 – Essentials

D6 Implement corrective action

  • D6 – Objective

  • D6 – Actions

  • Illustration – PROCESS deployment and test

  • Illustration – SYSTEM deployment and test

  • D6 – Essentials

D7 Define and plan preventive action

  • D7 – Objective

  • D7 – Actions

  • Illustration

  • D7 – Essentials

D8 Recognize the team

  • D8 – Objective

  • D8 – Actions

  • Illustration

  • D8 – Essentials

Team Exercises – 8D assessment

  • 8D assessment exercise options –

    • Undertake an 8D assessment of the Case Study “The Missing Rivets”

    • Undertake an 8D study undertaken within your organization

  • Extended questions & answers

Who should attend

Champions/Sponsors, Facilitators and Team Leaders who must respond to customer requests for corrective action using the 8D process and communicate progress using the 8D Problem Solving Form of AS13000.

Particular emphasis is placed on empowering, as well as qualifying, the individuals who will be facilitating 8D workshops.

Apart from these nominated ‘Facilitators’ all persons participating in the cross-functional problem-solving team will benefit from attending this course.

This is a TEC "Practitioner" course – consequently it incorporates "train-the-trainer".

Deliverables & benefits

Students attending this course, and successfully undertaking the Quizzes and Exercises, will receive a training certificate containing the TEC Transnational Logo (recognised training provider).

The 8D problem solving methodology covers three key stages of correction and corrective action. This course empowers participants to -

  1. Act rapidly to put immediate containment action in place to protect the customer (stop the bleeding!)

  2. Find and fix the root cause with a permanent corrective action on all current product

  3. Prevent the recurrence of the problem in the future by identifying and implementing preventive action anywhere possible within the organization

Organizations need to empower a Champion/Sponsor, Facilitator(s) and team members in the 8D problem solving methodology in line with the requirements of the AS13000 standard.

Organizations offering 8D problem solving embedded in their QMS will have a distinct competitive advantage.

TEC's 2-day course will empower and qualify all of the organization’s cross-functional team members to undertake value-adding 8D problem solving and communicate progress to the customer concerned using the 8D Problem Solving Form of AS13000.

The individuals attending will learn how to use a set of powerful quality tools for both data collection and analysis. In addition they will be able to plan and facilitate 8D problem solving exercises.

Upcoming courses

Disciplined Problem Solving and 8D

Face to Face
21 May - 22 May 24

Disciplined Problem Solving and 8D

Face to Face
07 Aug - 8 Aug 24


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