Course overview
Disciplined problem solving using 8D is a highly structured approach which focuses on the causes of problems as opposed to simply addressing their symptoms!
problems adversely affect products/services – it describes what is wrong!
problems are a deviation between what should be happening and the actual (undesirable) situation – the effect!
problems affect customer satisfaction and organization effectiveness – they describe what’s hurting the business!
Disciplined problem solving and 8D employs a cross-functional team synergy led by a qualified facilitator and the use of tried-and-tested quality tools and techniques.
Organizations offering 8D problem-solving embedded in their QMS will have a distinct competitive advantage.
Attendees will learn an array of problem‑solving tools including Ishikawa Diagram, and 5-WHYs, Multiple-path 5-WHYs, and Human Factors.
They will be empowered to facilitate and document value-adding problem-solving exercises using 8Ds in conformity with customer-specific requirements.
This course meets in full the training syllabus of AESQ RM13000:2023 (8D Problem Solving Method) and the requirements of ARP9136:2016 (Aerospace Series - Root Cause Analysis and Problem Solving [9S Methodology])
TEC’s 1-day 8D Momentum Course provides the essential topics presented in an immersive 1-day hands-on workshop environment – making use of Quizzes, Exercises, and Case Studies.
When delivered on-site an actual problem-solving study can replace one of the Case Studies.
Course details
Preparations & Problem-Solving Tools
Creating an explicit problem statement
Getting started – essential ‘structured questions’
‘IS – IS NOT’ questioning
Survey: Problem solving tools
ISHIKAWA diagram – the basic concept
5-WHYs – the basic concept
Understanding ‘logic paths’ and Boolean operators
IAQG’s human factors
Understanding and describing different types of problems
Defining a problem
Clarifying and describing problems
Creating an explicit problem statement
8D Problem Solving
Problem solving/documenting using the 8D method
When the 8D methodology must be used!
Outline of the 8D steps
Quiz: Identify the 8D steps
Exercise: Preforming an 8D triage
8D comparisons with other methodologies
Example: 8D prioritization calculator
8D timelines (AS13100-specific)
8D reporting forms [ARP9136 & RM13000]
Explaining each of the 8D steps
Objective
Actions
Illustration
Essentials
D0 Implement immediate containment and prepare for 8D
D0 – Objective
D0 – Actions
Illustration
D0 – Essentials
Illustration
Illustration
D1 Form the team
D1 – Objective
Cross-functional team and Facilitator
D1 – Actions
Illustration
D1 – Essentials
D2 Define the problem
D2 – Objective
Make use of the actual product or photographs
Illustration
D2 – Actions
D2 – Essentials
D3 Develop containment actions
D3 – Objective
D3 – Actions
Illustration
D3 – Essentials
D4 Identify and verify root causes
D4 – Objective
D4 – Actions
Illustration
D4 – Essentials
Identification of the most probably root cause
Illustration – PROCESS root causes
Illustration – SYSTEM root causes
D5 Identify corrective action
D5 – Objective
D5 – Actions
Illustration – corrective actions aimed at the PROCESS
Illustration – corrective actions aimed at the SYSTEM
D5 – Essentials
D6 Implement corrective action
D6 – Objective
D6 – Actions
Illustration – PROCESS deployment and test
Illustration – SYSTEM deployment and test
D6 – Essentials
D7 Define and plan preventive action
D7 – Objective
D7 – Actions
Illustration
D7 – Essentials
D8 Recognize the team
D8 – Objective
D8 – Actions
Illustration
D8 – Essentials
8D assessment exercise options
8D assessment exercise options –
Undertake an 8D assessment of the Case Study “The Missing Rivets”
Undertake an 8D study undertaken within your organization
Extended questions & answers
Who should attend
Champions/Sponsors, Facilitators and Team Leaders who must respond to customer requests for corrective action using the 8D process and communicate progress using a customer-specific 8D Problem Solving Form (e.g. AS13000A).
Particular emphasis is placed on empowering, as well as qualifying, the individuals who will be facilitating 8D workshops.
Apart from these nominated ‘Facilitators’ all persons participating in the cross-functional problem-solving team will benefit from attending this 8D Momentum Course.
Deliverables & benefits
Participants attending this course, and successfully undertaking the Quizzes, Exercises and Case Studies, will receive a training certificate containing the TEC Transnational Logo.
Be confident in knowing that your disciplined problem-solving abilities meet the requirements for competency expected by aerospace/aeroengine/defence customers
Be able to identify weaknesses in your organization’s existing problem-solving process – and be able to address shortcomings
Be competent to facilitating a cross-functional team to undertake problem solving using the 8D methodology
Be equipped to train colleagues to be useful participants in 8D problem solving teams
Know that the outcomes of your 8D problem solving activities will be correctly documented and will meet the expectations of all of your aerospace/aeroengine/defence customers.