By the end of this 1-day practical and interactive course & workshop management team members will be able to resolve NCRs (nonconformity reports) and CARs (corrective action requests) in a timely and effective manner, and understand how to monitor and ‘actively manage’ both QMS performance and process-level effectiveness (PEARs).
The course specifically addresses AS9100:2016 clause 10.2 Nonconformity and corrective action and the root cause codes now being requested by the Certification Bodies.
An integral part of this course is instruction in a battery of problem solving methods including ‘Fishbone’ and ‘5-WHYs’ in tandem!
TEC Transnational’s highly interactive 1-day Practical Corrective Action for Managers training course explains through the use of team exercises and case studies how members of the management team should deal with NCRs (nonconformity reports) received from internal audits, customer audits and third-party (Certification Body) audits. The session also covers CARs (corrective action requests) raise by customers as a result of ‘quality escapes’ and ‘delivery problems’.
Course topics include -
Understanding requirements and nonconformities
Understanding the NCR (nonconformity report)
Addressing NCRs - RCCA (root cause corrective action)
Control and correct the detected nonconformities
Take immediate containment action(s) as required
Methods for determining the causes of nonconformities
Illustration – burned toast!
Determine the cause(s) of nonconformities
Eliminate the causes of nonconformities
in order to prevent recurrence
Determine if additional nonconformities exist based on the
determined cause(s) and take further action(s) when required
Review of the entire nonconformity
and corrective action process
Extended Q & A session
In-company courses may be organised at any time and are extremely cost-effective on a ‘cost-per-student’ basis. The host company is responsible for the venue costs.
We can accommodate up to 10 (maximum) delegates per session.Details/quote
All members of the organization's management team -
This highly interactive and practical session provides all the guidance needed to ensure that members of the management team can handle responses to NCRs in an effective and value-adding manner. The syllabus includes a battery of quality tools and details a tried-and-tested methodology for resolving NCRs. Everything is taught through examples, case studies and team exercises.
The AS9100:2016 clause 10.2 Nonconformity and corrective action requirements and the root cause codes, now being used by the CB Auditors, are included.
All participants will receive a training certificate containing the TEC Transnational logo – confirming their understanding of the corrective action process.
Larger teams might benefit from our in-house courses. Fill out the form below and we will contact you with further details.