If you need to conduct effective ISO 9001:2015 internal audits and understand the requirements of ISO 9001:2015 – then this is the course for you!
TEC have packaged everything needed into a 1-day practical course & workshop to ensure that participants will have the knowledge and skills to understand and implement ISO 9001:2015 and plan, undertake and report on internal audits using the ‘process approach’.
Participants obtain an understanding of the ISO 9001:2015 requirements by mapping them to their organization’s processes and activities, and then devising audit questions to evaluate the extent of conformity.
Particular attention is given to creating these ‘evaluation questions’ in situations where there may be no documented procedures! In addition, participants will learn how to assess the ‘active’ management of customer satisfaction, QMS and suppliers’ performance and process-level effectiveness – and how to audit their organization's Top Management.
This practical course contains Team Exercises and Individual role-play scenarios that are structured to follow the key steps in preparing for, undertaking, reporting on and closing-off process-based internal audits. This is how participants gain an in-depth understanding of requirements – it’s learn-by-doing or accelerated learning.
The course timings are – 08:30 to 17:00.We can also run the course on-site, and add an additional day for ‘audit coaching’ at cost.
Course objectives & Introductions
ISO 9001:2015 terminology definitions
UNDERSTANDING QMS EFFECTIVENESS, AUDITING AND REQUIREMENTS
Understanding different types of ‘quality requirements’
Interpreting & auditing ISO 9001:2015 requirements (audit criteria)
Elements of the ISO 9001:2015 international standard
Identifying the P-D-C-A structure of ISO 9001:2015 clauses
Class quiz – common names for OPERATION processes
Describing OPERATION processes and their interactions
Class quiz – description of QMS processes –
Understanding ISO 9001:2015 standards requirements –
UNDERSTANDING THE QUALITY MANAGEMENT SYSTEM AUDIT
Guidelines and Standards relating to auditing –
Team exercise – audit-related terminology –
Understanding audit elements and methods
AUDITING THE ‘CONTEXT’ OF THE ORGANIZATION
Team quiz – organization, interested parties, scope and processes
Key elements of the QMS and their relationships
AUDITING EXTERNAL AND INTERNAL ISSUES
Understanding external and internal issues
Mock audit – external and internal issues
Example of the company’s SWOT analysis
AUDITING THE NEEDS AND EXPECTATIONS OF INTERESTED PARTIES
Relevant interested parties and their relevant requirements
Mock audit – interested parties and their requirements
AUDITING THE SCOPE OF THE QUALITY MANAGEMENT SYSTEM
Understanding the ‘scope’ of the QMS
Mock audit – QMS scope and applicability of requirements
IDENTIFYING QMS OPERATION PROCESSES
Strengthened focus on the ‘process approach’
Class quiz – common names for OPERATION processes –
Identifying OPERATION processes tasks/activities
Relating audit questions to audit criteria (ISO 9001:2015)
Team exercise – audit questions for an OPERATION process
Auditing QMS ‘controlled conditions’ for OPERATION processes
Using a ‘turtle diagram’ to identify controlled conditions
Team exercise – audit questions for support and related processes
Relating audit questions to audit trails (i.e. activities ‘flows’)
Relating audit questions to audit trails (i.e. activities ‘flows’) –
Class quiz – identifying other ancillary processes
Other key ancillary processes and resources
AUDITING AND ORGANIZATION’S LEADERSHIP
Leadership – not just management!
Leadership (QMP #2 & ISO 9000:2015)
Demonstrable leadership and commitment (involvement!)
Team exercise – auditing leadership and top management
AUDITING QUALITY POLICY
Understanding quality policy
Team exercise – auditing and evaluating quality policy
AUDITING QMS PLANNING AND OBJECTIVES
Requirements for planning for the quality management system –
Team exercise – auditing planning for the QMS
Sources of an organization’s (quality-related) objectives
Team mock audit – evaluating customer-focused quality objectives
Understanding ‘planned activities’ and ‘planned results’ –
Team mock audit – auditing process effectiveness
AUDITING PERFORMANCE EVALUATION AND IMPROVEMENT
Active management of all quality objectives –
Understanding the link between clauses 9 and 10
Team exercise – auditing performance evaluation
PLANNING THE ON-SITE AUDIT
Understanding different types of on-site audit (audit trails) –
Example – preparing the audit plan
CONDUCTING THE ON-SITE AUDIT
Sequence of audit activities
Delivering an effective opening meeting
Team role-play exercise – performing an Opening Meeting
Collecting, verifying and recording audit evidence
Audit sampling methods and sample size determination –
Building rapport with the auditee –
Determining conformity and nonconformity
Recording audit evidence and making your decision –
Writing an effective NCR (the NCR template)
Team mock audits – simulated audit situations –
Agreeing on audit conclusions
Team exercise – preparing audit conclusions
Delivering an effective Closing Meeting
Role-play exercise – delivering an effective Closing Meeting
PREPARING AND PRESENTING THE AUDIT REPORT
Suggested ‘generic’ format –
CONDUCTING AUDIT FOLLOW-UP
Presenting the audit findings (NCRs) –
Individual/Team quiz – simulated audit situation –
EXTENDED QUESTION & ANSWER SESSION
In-company courses may be organised at any time and are extremely cost-effective on a ‘cost-per-student’ basis. The host company is responsible for the venue costs.
We can accommodate up to 10 (maximum) delegates per session.Details/quote
The course is primarily aimed at individuals who are required to conduct internal audits covering conformity and compliance against ISO 9001:2015 requirements.
Participants are not required to have any previous experience of auditing or a detailed understanding of the ISO 9001:2015 clauses – it’s learn-by-doing or accelerated learning.
Individuals who successfully complete the course will –
All students successfully completing the 1-day course will receive an individual training certificate containing the TEC Transnational logo.
The organization will –
Larger teams might benefit from our in-house courses. Fill out the form below and we will contact you with further details.