TEC’s unique 2-day course focuses on the role of human factors in maintenance, repair and overhaul (MRO). It addresses all of the requirements of AS9110:2016 Rev C and applicable regulatory requirements.
Understand why human errors occur in MRO operations, use the appropriate 'model' to search for the root cause(s), find and prove the root cause(s), then implement effective ‘controls’ (barriers) to prevent or mitigate the consequences of human errors to downstream operations or the customer. Lean how to use practical psychology to motivate staff to do the right
thing, first time and every time – and strive for continual sustainable
Interrelation of human factors with the quality management system
People and competency
Organization structure, authority, responsibility and accountability
Understanding the consequences of human errors
Operator behaviour and associated errors
Looking for the causes of operator errors
Basic tools to determine the causes of human errors – categorized as human factors
Refining the search for human factor root causes
Verifying human factor root causes
Systematizing and quantifying root cause(s) relating to human factors and other sources
Mitigation – prevention and recovery
Continual sustainable improvement
Extended Q & A session
In-company courses may be organised at any time and are extremely cost-effective on a ‘cost-per-student’ basis. The host company is responsible for the venue costs.
We can accommodate up to 10 (maximum) delegates per session.Details/quote
Management representatives, Quality managers, Accountable managers, Maintenance managers and Quality engineers and all levels of management responsible for developing, documenting, implementing and maintaining AS9110:2016 Rev C conforming processes to address human factors. Six Sigma 'belts' and Continual Improvement practitioners who want to incorporate human factors into their 'future-state' initiatives.
The course is particularly useful for supervisors who have to manage operators on a day-to-day basis.
All aerospace/defence maintenance organizations need to understand how they must develop, implement and maintain appropriate processes to effectively address human factors as part of their routine operations.
TEC's practical 2-day course will empower organizations to demonstrate full conformity with AS9110:2016 Rev C requirements, meet aerospace customer expectations and comply with legislation and regulations.
Consideration of human factors is a mandatory requirement of AS9110:2016 Rev C. This course is specifically aimed at both (i) organizations who provide maintenance and continuing airworthiness management services, and (ii) OEMs when MRO operations are operated autonomously. The course is applicable to civil and military aviation articles and products.
All aerospace/defence organizations need to understand how they must develop, implement and maintain appropriate processes to effectively address human factors in a proactive and reactive manner.
TEC's practical 2-day course will empower organizations to demonstrate full conformity with AS9110:2016 requirements, meet aerospace customer expectations and comply with legislation and regulations.
This course is classified as ‘structured’ for continuing professional development (CPD) purposes by the CQI/IRCA. It contributes 16-hours to the required 45-hours of appropriate CPD for QMS Lead Auditors.
No upcoming courses
Larger teams might benefit from our in-house courses. Fill out the form below and we will contact you with further details.