This 1-day on-site session provides awareness training focused on the SC21 diagnostic tools (Man-Ex, Bus-Ex – EFQM, Rel-Ex) and their related scoring techniques. The focus is on understanding the questionnaires in preparation for formal scoring assessments which must be undertaken by qualified SC21 Practitioners/Lead Practitioners.
This highly interactive SC21 awareness training course is delivered on-site for selected members of the organization’s management team. The following SC21 diagnostic tools are included –
Bus-Ex (including the full EFQM model)
Quality and Delivery (monitoring and management)
Who should attend
Participants are typically members of the organization’s management team responsible for key processes such as sales, planning, manufacturing, customer care, etc.
Team Leaders, Continuous Improvement Champions and SC21 Change Agents will also find this informative course useful in understanding their role in attaining and maintaining an SC21 Recognition Award.
By attending this this highly interactive SC21 awareness training course participants will lean the principles and practices associated with the SC21 diagnostic tools and be better placed to prepare for the formal SC21 scoring which must be undertaken by independent and qualified SC21 Practitioners/Lead Practitioners.