e-Learning: Effective corrective action for managers & process owners

Programme overview

By the end of this e-Learning course management team members will be able to resolve NCRs (Nonconformity Reports) and CARs (Corrective Action Requests) in a timely and effective manner and understand how to monitor and ‘actively manage’ both QMS performance and process-level effectiveness (PEARs).

Sources of NCRs and CARs come from CB & internal audits, customer audits & complaints, manufacturing issues & process effectiveness and product nonconformities resolved by MRB investigations

The course specifically addresses ISO-9001-based standards (clause 10.2 Nonconformity and corrective action) and is applicable to AS9100 series, AS13100, IATF 16949, AQAP 2110 and AQAP 2310. For aerospace, the root cause codes now being requested by the IAQG are incorporated.

An integral part of this course is instruction in a battery of problem solving methods including ‘Fishbone’ and ‘5-WHYs’ in tandem!

downloadable Delegate Workbook is included with this e-Learning course

Also learn how to appeal against an NCR – and how to justify the request!

Programme details


  • Explanation of the Sections and their learning objectivesModulesQuizzes & Exercises
  • Downloading the Delegate Workbook (pdf)

Purpose and value of audits

  • Understand that audits uncover deficiencies in QMS processes (nonconformities)
  • Learn that audits evaluate evidence and generate findings, and there are three types of audit
  • Appreciate that audit findings provide top management with information on the performance and effectiveness of the QMS

Nonconformities and corrective actions explained

  • Understand nonconformities and applicable QMS requirements
  • Learn about sources of nonconformities, their criteria and types
  • Appreciate the difference between correction, corrective action and preventive action
  • Understand ISO 9001-based standards common requirements for corrective action

Standards, clauses and audit questions

  • Appreciate how auditors create their questions
  • Understand the structure of QMS standards
  • See how auditors creates audit questions

Audit activities, sequence and NCRs

  • Understand the sequence of audit events
  • Nonconformity report (NCR) template
  • Organization’s planned activities template
  • The 1-page nonconformity report (NCR) form

Classification of NCRs

  • Understand how CB auditors classify NCRs as either major and minor
  • Appreciate the difference between ISO 9001 and AS9100 classifications
  • Learn how to respond to a request for containment, soft grading and repeat nonconformities

1. Nonconformities based on audit findings

  • Appreciate how auditors record the details of a nonconformity on an NCR
  • Learn now to react to an NCR, determine the root cause(s) and take necessary corrective action
  • Understand how to summarise and record the organization’s planned activities

2. Nonconformities based on customer performance and satisfaction

  • Understand AS9100 requirements for customer satisfaction
  • Learn how to deploy corrective action(s)

3. Nonconformities based on current manufacturing issues and operation process effectiveness

  • Understand process effectiveness requires conformity and performance
  • Become proficient in handling and scoring ‘PEARs’
  • Learn how to deploy corrective action(s)

4. Nonconformities based on new product development

  • Understand the principles and practices of new product development – and the ‘quality focused’ approach imposed by APQP & PPAP
  • Learn how to deploy corrective action(s)

5. Nonconformities based on supplier issues

  • Understand that your organization is responsible for the conformity of all externally provided processes, products, and services
  • Learn how to monitor supplier performance
  • Appreciate the need to ‘flow down’ corrective actions to suppliers
  • Learn how to deploy corrective action(s)

6. Product nonconformities resolved by MRB investigations

  • Learn about the role and constitution of a Material Review Board (MRB)
  • Appreciate the related AS9100 requirements
  • Understand the MRB process used to deal with nonconforming product

Summary of root cause determination models

  • Learn about different models and methodologies for determining root causes
  • Appreciate the IAQG root causes classification
  • Learn how to deploy corrective action(s) and never accept ‘human error’ as a root cause!

Corrective action responsibilities for QMS audit nonconformities

  • Learn about audit activities, participants and their responsibilities
  • Appreciate how the CBs manage nonconformities for the certification program
  • Understand the documentation of the nonconformity report (NCR) – and who is responsible for what

Reviewing/appealing an auditor’s NCR

  • Understand that auditees are required to acknowledge, respond and react to NCRs
  • Learn that they can, of course, reject them – provided this can be justified!
  • Example: audit of inspection gauge calibration
  • Auditee’s appeal for NCR withdrawal – justified?
  • Auditee’s appeal upheld – NCR withdrawn

Programme benefits

The benefits of e-Learning are numerous; not only are they extremely cost-effective but they provide students with convenience and flexibility as they embark on their learning journey.

attain in-depth knowledge & skills without the pressure of exams

You can complete your training whenever and wherever you want, and at your own pace.

Companies do not have to tie-up entire teams at the same time as is the case with conventional classroom-based training

Each section of this e-learning course incorporates Quizzes and Exercises to ensure student understanding. Automated tutor hints/advisement are also provided, as necessary.

On successful completion of the course and its quizzes/exercises, delegates can download their Training Certificate.

Buy now

Buy e-Learning: Effective corrective action for managers & process owners

The course is delivered as an online e-Learning module via the TEC Transnational Ltd learning platform - personalised for learners. Set the number of learners and provide their email addresses at the checkout.

e-Learning: Effective corrective action for managers & process owners


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