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e-Learning: 8D Problem Solving Method for Aerospace

Programme overview

8D is a disciplined problem solving method which focuses on the causes of events as opposed to simply addressing their symptoms! The methodology is structured into eight disciplines, emphasizing a cross-functional team synergy and the use of designated quality tools and techniques.

By the end of this e-Learning course participants will understand ‘disciplined’ problem solving and be able to facilitate and document value-adding problem-solving exercises using the 8D process to respond to a customer request for corrective action in conformity with customer-specific requirements.

This course meets in full the requirements of the now superseded AS13000 standard and the requirements of RM13000 ~ “8D Problem Solving Reference Manual, RM13000”

Assessment of learning is achieved through Quizzes, Tests and Exercises and a Case Study incorporating a 'written exam'.

The e-Learning course is intended for Champions/Sponsors, Facilitators and Team Leaders who must respond to customer requests for corrective action using the 8-D process and communicate progress using the 8D Problem Solving Form.

Particular emphasis is placed on empowering, as well as qualifying, the individuals who will be facilitating 8D workshops – the 8D Practitioners.

Apart from these nominated 8D Practitioners all persons participating in cross-functional problem-solving teams will benefit from attending this course.

Programme details

Preamble

  • Understanding the ‘specific tools’
  • Survey: AS13000 ‘specific tools’ knowledge/skills
  • Course approval
  • Quizzes, Tests, Exercises and Written Exams
  • The role of the AESQ
  • AESQ vision
  • The AS131000 standard and Reference Manual RM13000
  • 8D defined terminology
  • Quiz: definitions of AS13000-related terminology

Problems – their effects and causes

  • Problems, goals and effects
  • Quiz: understanding goals – problems – effects/symptoms
  • Agreeing a problem title – ‘thematic’ content
  • Quiz: understanding the problem, the effect and the goal
  • The three types of causes
  • Quiz: identifying the three types of causes

Role and skills of the 8D problem solving practitioner

  • What is an 8D problem solving practitioner?
  • Quiz: traits of a good facilitator
  • The basic knowledge/skills of a facilitator
  • Quiz: questions to ask yourself regarding intervening
  • Practice and hone your facilitator skills
  • Making the team comfortable
  • Achieving a happy and effective workshop
  • The facilitator’s secret weapon – the icebreaker
  • Exercise: creating an icebreaker

8D problem solving process

  • Understanding the 8D process
  • Test: understanding the 8D process
  • The three key stages of correction
  • Summary of the 8Ds
  • Test: summary of the 8Ds
  • Flowchart of the nine 8D steps
  • Test: sequence of the nine 8D steps
  • Communication of 8D progress
  • Quiz: communication of 8D progress
  • 8D process timelines
  • Quiz: 8D process timelines

Case Study – illustrating the 8D process

  • Introduction
  • Assessing the ‘quality’ of the 8D activities
  • Quiz: assessing the quality of the 8D activities
  • Case Study – background
  • Case study – the 8D process

D0 Implement immediate containment and prepare for 8D

  • Objective
  • Actions
  • Specific tools
  • Illustration
  • Written Exam: D0 evaluation of actions

D1 Form the team

  • Objective
  • Actions
  • Specific tools
  • Illustration
  • Written Exam: D1 evaluation of actions

D2 Define the problem

  • Objective
  • Actions
  • Specific tools
  • Illustration
  • Written Exam: D2 evaluation of actions

D3 Develop containment actions

  • Objective
  • Actions
  • Specific tools
  • Illustration
  • Written Exam: D3 evaluation of actions

D4 Identify and verify root causes

  • Objective
  • Actions
  • Specific tools
  • Illustration
  • Written Exam: D4 evaluation of actions

D5 Identify corrective action

  • Objective
  • Actions
  • Specific tools
  • Six Hats Thinking
  • Impact & Effort Matrix
  • Illustration
  • Written Exam: D5 evaluation of actions

D6 Implement corrective action

  • Objective
  • Actions
  • Specific tools
  • Illustration
  • Written Exam: D6 evaluation of actions

D7 Define and plan preventive action

  • Objective
  • Actions
  • Specific tools
  • Illustration
  • Written Exam: D7 evaluation of actions

D8 Recognize the team

  • Objective
  • Actions
  • Specific tools
  • Illustration
  • Written Exam: D8 evaluation of actions

Afterword

  • Congratulations!
  • Satisfaction survey
  • Ensuring competency in the AS13000 mandated ‘specific tools’
  • Training Certificate

Programme benefits

Students successfully completing this e-learning course, and successfully undertaking the quizzes, tests, exercises and written exam will receive a training certificate containing the TEC logo and confirming their 8D Practitioner status.

Students who successfully complete the course will –

  • be confident in knowing that disciplined problem solving abilities meet the requirements for competency mandated by AS13000 (Appendix C)
  • be better equipped to maintain on-going compliance with AS13000 and 'customer-specific' requirements relating to the AESQ Problem Solving Template
  • identify weaknesses in their organization’s QMS documented problem solving process – and be able to address shortcomings
  • be confident in facilitating a cross-functional team to undertake problem solving using the 8D methodology
  • be equipped to train colleagues to be confident participants in 8D problem solving teams
  • be able to accrue IRCA CPD points because of the highly structured nature of this course

Their organization will –

  • be confident that their newly qualified AS13000 8D Practitioner will have appropriate knowledge/skills and can demonstrate competence
  • be able to demonstrate conformity to all elements of AS13000 to customers
  • know that the outcomes of their 8D problem solving activities will be correctly documented in the AESQ Problem Solving Template which will meet the expectations of aeroengine manufacturers

Testimonials/Press

Albert Einstein is claimed to have said –

"Example isn't another way to teach, it is the only way to teach"

This is the basis of all of our e-Learning courses! The basic premise is that e-Learning can occur in different times and places particular to each learner, as opposed to traditional ‘synchronous’ learning which is delivered at a same time-and-place with groups of learners and their instructor. With e-Learning they pace themselves!

TEC's e-Learning courses –

  • are designed from scratch by subject-experts using specialist software with in-built capability for knowledge/skills checking
  • provide instant feedback in response to a learner’s actions
  • set up a learning path, which learners engage with at their own pace
  • use highly structured sessions comprising bite-sized modules with Quizzes, Tests and Exercises with immediate feedback and correction to ensure correct understanding
  • exam-fear is eliminated!
  • are accessed on-line – any devices, anywhere and at any time
  • learners don’t have to study at the same time – they take control of their own timetables

In short, the benefits of e-Learning –

BETTER ~ FASTER ~ CHEAPER

Buy now

Buy e-Learning: 8D Problem Solving Method for Aerospace

The course is delivered as an online e-Learning module via the TEC Transnational Ltd learning platform - personalised for learners. Set the number of learners and provide their email addresses at the checkout.

e-Learning: AS13000 – Problem Solving Requirements for Suppliers

£295

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