e-Learning: 8D Problem Solving Method for Aerospace

Programme overview

8D is a disciplined problem solving method which focuses on the causes of events as opposed to simply addressing their symptoms! The methodology is structured into eight disciplines, emphasizing a cross-functional team synergy and the use of designated quality tools and techniques.

By the end of this e-Learning course participants will understand ‘disciplined’ problem solving and be able to facilitate and document value-adding problem-solving exercises using the 8D process to respond to a customer request for corrective action in conformity with customer-specific requirements.

This course meets in full the requirements of the now superseded AS13000 standard and the requirements of RM13000 ~ “8D Problem Solving Reference Manual, RM13000”

Assessment of learning is achieved through Quizzes, Tests and Exercises and a Case Study incorporating a 'written exam'.

The e-Learning course is intended for Champions/Sponsors, Facilitators and Team Leaders who must respond to customer requests for corrective action using the 8-D process and communicate progress using the 8D Problem Solving Form.

Particular emphasis is placed on empowering, as well as qualifying, the individuals who will be facilitating 8D workshops – the 8D Practitioners.

Apart from these nominated 8D Practitioners all persons participating in cross-functional problem-solving teams will benefit from attending this course.

Programme details


  • Understanding the ‘specific tools’
  • Survey: AS13000 ‘specific tools’ knowledge/skills
  • Course approval
  • Quizzes, Tests, Exercises and Written Exams
  • The role of the AESQ
  • AESQ vision
  • The AS131000 standard and Reference Manual RM13000
  • 8D defined terminology
  • Quiz: definitions of AS13000-related terminology

Problems – their effects and causes

  • Problems, goals and effects
  • Quiz: understanding goals – problems – effects/symptoms
  • Agreeing a problem title – ‘thematic’ content
  • Quiz: understanding the problem, the effect and the goal
  • The three types of causes
  • Quiz: identifying the three types of causes

Role and skills of the 8D problem solving practitioner

  • What is an 8D problem solving practitioner?
  • Quiz: traits of a good facilitator
  • The basic knowledge/skills of a facilitator
  • Quiz: questions to ask yourself regarding intervening
  • Practice and hone your facilitator skills
  • Making the team comfortable
  • Achieving a happy and effective workshop
  • The facilitator’s secret weapon – the icebreaker
  • Exercise: creating an icebreaker

8D problem solving process

  • Understanding the 8D process
  • Test: understanding the 8D process
  • The three key stages of correction
  • Summary of the 8Ds
  • Test: summary of the 8Ds
  • Flowchart of the nine 8D steps
  • Test: sequence of the nine 8D steps
  • Communication of 8D progress
  • Quiz: communication of 8D progress
  • 8D process timelines
  • Quiz: 8D process timelines

Case Study – illustrating the 8D process

  • Introduction
  • Assessing the ‘quality’ of the 8D activities
  • Quiz: assessing the quality of the 8D activities
  • Case Study – background
  • Case study – the 8D process

D0 Implement immediate containment and prepare for 8D

  • Objective
  • Actions
  • Specific tools
  • Illustration
  • Written Exam: D0 evaluation of actions

D1 Form the team

  • Objective
  • Actions
  • Specific tools
  • Illustration
  • Written Exam: D1 evaluation of actions

D2 Define the problem

  • Objective
  • Actions
  • Specific tools
  • Illustration
  • Written Exam: D2 evaluation of actions

D3 Develop containment actions

  • Objective
  • Actions
  • Specific tools
  • Illustration
  • Written Exam: D3 evaluation of actions

D4 Identify and verify root causes

  • Objective
  • Actions
  • Specific tools
  • Illustration
  • Written Exam: D4 evaluation of actions

D5 Identify corrective action

  • Objective
  • Actions
  • Specific tools
  • Six Hats Thinking
  • Impact & Effort Matrix
  • Illustration
  • Written Exam: D5 evaluation of actions

D6 Implement corrective action

  • Objective
  • Actions
  • Specific tools
  • Illustration
  • Written Exam: D6 evaluation of actions

D7 Define and plan preventive action

  • Objective
  • Actions
  • Specific tools
  • Illustration
  • Written Exam: D7 evaluation of actions

D8 Recognize the team

  • Objective
  • Actions
  • Specific tools
  • Illustration
  • Written Exam: D8 evaluation of actions


  • Congratulations!
  • Satisfaction survey
  • Ensuring competency in the AS13000 mandated ‘specific tools’
  • Training Certificate

Programme benefits

Students successfully completing this e-learning course, and successfully undertaking the quizzes, tests, exercises and written exam will receive a training certificate containing the TEC logo and confirming their 8D Practitioner status.

Students who successfully complete the course will –

  • be confident in knowing that disciplined problem solving abilities meet the requirements for competency mandated by AS13000 (Appendix C)
  • be better equipped to maintain on-going compliance with AS13000 and 'customer-specific' requirements relating to the AESQ Problem Solving Template
  • identify weaknesses in their organization’s QMS documented problem solving process – and be able to address shortcomings
  • be confident in facilitating a cross-functional team to undertake problem solving using the 8D methodology
  • be equipped to train colleagues to be confident participants in 8D problem solving teams
  • be able to accrue IRCA CPD points because of the highly structured nature of this course

Their organization will –

  • be confident that their newly qualified AS13000 8D Practitioner will have appropriate knowledge/skills and can demonstrate competence
  • be able to demonstrate conformity to all elements of AS13000 to customers
  • know that the outcomes of their 8D problem solving activities will be correctly documented in the AESQ Problem Solving Template which will meet the expectations of aeroengine manufacturers


Albert Einstein is claimed to have said –

"Example isn't another way to teach, it is the only way to teach"

This is the basis of all of our e-Learning courses! The basic premise is that e-Learning can occur in different times and places particular to each learner, as opposed to traditional ‘synchronous’ learning which is delivered at a same time-and-place with groups of learners and their instructor. With e-Learning they pace themselves!

TEC's e-Learning courses –

  • are designed from scratch by subject-experts using specialist software with in-built capability for knowledge/skills checking
  • provide instant feedback in response to a learner’s actions
  • set up a learning path, which learners engage with at their own pace
  • use highly structured sessions comprising bite-sized modules with Quizzes, Tests and Exercises with immediate feedback and correction to ensure correct understanding
  • exam-fear is eliminated!
  • are accessed on-line – any devices, anywhere and at any time
  • learners don’t have to study at the same time – they take control of their own timetables

In short, the benefits of e-Learning –


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e-Learning: AS13000 – Problem Solving Requirements for Suppliers


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