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AS9100 Foundation (QMS) Course - Face to Face

Our face-to-face training can be provided at our training venue or in-company at your site.
Enquire for in-company training

Course overview

The aim of this unique and highly interactive 1-day course/workshop is to empower participants to -

  • achieve a practical understanding of AS9100:2016 Rev D by relating requirements to management techniques, best-practice methodologies and processes – rather than a clause-by-clause analysis

  • deploy the process approach, Plan-Do-Check-Act cycle and risk-based thinking

  • understand the specific requirements relating to QMS 'effectiveness' – process-level, customer satisfaction and supplier performance

  • appreciate the benefits of adopting the modern, visual process approach to QMS design and documentation

This training course is available as both an on-site event conducted at your site, and as a public event hosted at our training venue, The Woodland Grange Conference Centre, Leamington Spa, UK.

Our training e-Learning package combines your public training attendance with pre-course e-Learning support. This is the ideal option for people who wish to ensure they are totally comfortable with the basic knowledge & understanding of a what Quality Management System (QMS) is and the basic structure/requirements of ISO 9001-based standards such as the AS9100 series.

e-Learning training: Should on-site or public training not a suitable option, then please see our e-Learning & Programmes page for more details.

Course details

Course sessions include -


  • Registration & Introductions

  • Referencing the AS9100 standard

  • Table of Contents

What is ‘Quality’?

  • Explanation of quality

  • Formal definition of quality

  • Exercise: How does your organization define/explain quality?

How can quality be measured?

  • Qualitative & Quantitative ‘degrees’ of quality

  • Exercise: How does your organization measure quality?

  • Introduction to leading and lagging quality indicators

  • Quiz: Does your organization use both leading and lagging quality indicators?

What is a Quality Management System (QMS)?

  • Explanation of a QMS

  • How does the QMS fit into your organization?

  • Organization functions and departments

  • Exercise: Minimum contents of your organization’s QMS

  • Organization purpose, strategic direction & values?

  • Exercise: Purpose ~ Strategic direction ~ Values

  • Requirements for a QMS

What are the organization’s external and internal ‘environment’ and ‘issues’?

  • Understanding the ‘business environment’ and ‘issues’

  • Methods for identifying external & internal issues

  • Exercise: How are external/internal ‘issues’ determined?

Who are the ‘interested parties’ and what are their requirements?

  • Definition and types of an interested parties

  • Requirements of interested parties

  • Understanding statutory/regulatory QMS requirements

  • Exercise: Interested parties and their requirements

  • Capturing all applicable QMS requirements

  • Documenting interested parties’ requirements

  • Exercise: Interested parties and their requirements

What is the scope of the QMS?

Alignment of the QMS with purpose and strategic direction Understanding the QMS scope and boundaries Quiz: Scope of the QMS

What are the fundamental QMS ‘concepts’?

  • Practicality of the QMS

  • Understanding the QMS ‘fundamental concepts’

  • Exercise: How does your QMS employ the ‘fundamental concepts’?

What are the QMS Guidance and Requirements documents?

  • The ISO 9000 guidance document

  • ISO QMP document

  • Exercise: Quality management principles (QMPs)

  • The ‘basic’ ISO 9001 requirements standard

  • The high level structure of ISO 9001-based quality standards

  • The ISO/TS 9002 & ISO 9004 guidance documents

  • The AS9100 series of requirements standards

  • Requirements and implementation strategies

  • Aerospace Improvement Maturity Model (AIMM)

  • Quiz: Do you have copies of these documents?

What are the ‘management role’ requirements?

  • Definition of ‘management’

  • Definition of ‘top management’

  • Understanding the role of ‘top management’

  • Understanding ‘ethical behaviour’, ‘just culture’ and ‘customer focus’

  • QMS planning process

  • Exercise: requirements relating to top management

What is Quality policy?

  • Definition of, and responsibility for, quality policy Exercise: Evaluating a quality policy

What is Authority, Responsibility and Accountability?

  • Defining Authority, Responsibility and Accountability

  • Understanding RACI analysis and chart

  • Organizational roles, responsibilities, and authorities

  • Organization people and competency

  • Need for, and duties of, a ‘management representative’

  • Quiz: How does your organization address Authority, Responsibility and Accountability?

What are QMS processes?

  • Understanding QMS ‘processes’

  • Understanding the three types of QMS process

  • Quiz: Identifying different QMS process types

What are the QMS ‘value-streams’?

  • Understanding the ‘value-streams’

  • Identifying operation process ‘value streams’/clauses

  • Benefits of a process approach to QMS design

  • Exercise: Identifying your organizations value-stream operation processes

  • Describe how operation processes interrelate and interact

  • Map your ‘value stream’ operation processes

  • Specifying ‘planned arrangements’ for processes

  • Specifying ‘controlled conditions’ for processes

  • Identifying AS9100 clauses for operation processes

What is QMS performance and quality objectives?

  • Identifying ‘high profile’ quality objectives

  • Quiz: Responsibility for managing KPIs ~ Warning!

  • KPIs and ‘active management’ of results with P-D-C-A

  • Understanding ‘leading’ and ‘lagging’ KPIs

  • Exercise: Identifying existing quality objectives (KPIs)

What are QMS Risks and Opportunities?

  • Definition risk and opportunity

  • AS9100 requirements and actions relating to risk

  • Methodologies for risk/opportunities management

  • Quiz: Methodologies for risk/opportunities management

What are QMS ‘problems’?

  • Sources of QMS ‘problems’

  • Dealing with quality-related problems (nonconformities)

  • Exercise: Dealing with quality-related problems

What is management review?

  • Requirements and scheduling of management reviews

  • Management review inputs

  • Management review outputs

  • Exercise: Management reviews

What is continual Improvement?

  • Facilitating continual improvement

  • Quiz: Continual improvement process

What is a conformity & performance QMS Audit?

  • Understanding QMS conformity

  • AS9100 “evaluation guidance material” & internal audits

  • Quiz: Applicable AS9100 requirements

  • Understanding the internal audit

  • Planning of an internal audit program

  • Understanding the internal audit process

  • Determining ‘effectiveness’ of operation processes

  • Understanding PEARs

  • Quiz: Internal audits

What is QMS certification?

  • Understanding accreditation and certification and the role of the IAQG

  • Understanding the certification cycle

  • Understanding the IAQG and the ‘OASIS database’

  • Understanding the Supply Chain Management Handbook

  • Understanding the IAQG Dictionary

  • Exercise: Using the IAQG web addresses

What are the benefits of an effective QMS?

  • Purpose and benefits of an effective QMS

  • Exercise: identifying the benefits of a formal QMS

  • Tutor suggestions: identifying the benefits of a formal QMS (internal/External)

  • Extended questions & answers session

Who should attend

The course is suitable for management teams, process owners, internal auditors and supplier auditors who need to understand and interpret the AS9100:2016 requirements in a practical manner.

The course also provides the essential knowledge for people who are planning to enrol for our 5-day IRCA-certified AS9100 Lead Auditor (CQI/IRCA & IAQG certified) course or our 2-day AS9100 Internal Auditor course (PROBITAS Authentication certified).

Deliverables & benefits

Individuals who successfully complete the course will –

  • be better equipped to understand the meaning and purpose of the AS9100 standard requirements related to management techniques, best-practice methodologies and processes

  • be confident in knowing best-practice implementation strategies in the design of a quality management system (QMS)

  • identify conformity (audit) questions to test conformity of QMS processes

  • identify risks and opportunities within the QMS

  • identify weaknesses in QMS performance (e.g. quality and delivery), process-level effectiveness and management commitment

  • be able to accrue (8) IRCA CPD points because of the highly structured nature of this course

The organization will –

  • be confident that their personnel understand the AS9100 requirements and how they apply to their own QMS processes

  • understand the importance of monitoring QMS performance and process effectiveness

  • be able to identify key audit questions and know that the outcomes of their audits will meet the expectations of aerospace/defence industry customers and Certification Bodies

All participants will receive a training certificate containing the internationally-recognized TEC Transnational logo – confirming their understanding and interpretation of the AS9100 requirements.


Exploiting the AS9100:2016 changes

Upcoming courses

AS9100 Foundation (QMS) Course

Face to Face
13 Aug - 13 Aug 24


Enquire about AS9100 Foundation (QMS) Course - Face to Face

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