The aim of this unique and highly interactive 1-day course/workshop is to empower participants to -
achieve a practical understanding of AS9100:2016 Rev D by relating requirements to management techniques, best-practice methodologies and processes – rather than a clause-by-clause analysis
deploy the process approach, Plan-Do-Check-Act cycle and risk-based thinking
understand the specific requirements relating to QMS 'effectiveness' – process-level, customer satisfaction and supplier performance
appreciate the benefits of adopting the modern, visual process approach to QMS design and documentation
This training course is available as both an on-site event conducted at your site, and as a public event hosted at our training venue, The Woodland Grange Conference Centre, Leamington Spa, UK.
Our training e-Learning package combines your public training attendance with pre-course e-Learning support. This is the ideal option for people who wish to ensure they are totally comfortable with the basic knowledge & understanding of a what Quality Management System (QMS) is and the basic structure/requirements of ISO 9001-based standards such as the AS9100 series.
e-Learning training: Should on-site or public training not a suitable option, then please see our e-Learning & Programmes page for more details.
Course sessions include -
Registration & Introductions
Referencing the AS9100 standard
Table of Contents
What is ‘Quality’?
Explanation of quality
Formal definition of quality
Exercise: How does your organization define/explain quality?
How can quality be measured?
Qualitative & Quantitative ‘degrees’ of quality
Exercise: How does your organization measure quality?
Introduction to leading and lagging quality indicators
Quiz: Does your organization use both leading and lagging quality indicators?
What is a Quality Management System (QMS)?
Explanation of a QMS
How does the QMS fit into your organization?
Organization functions and departments
Exercise: Minimum contents of your organization’s QMS
Organization purpose, strategic direction & values?
Exercise: Purpose ~ Strategic direction ~ Values
Requirements for a QMS
What are the organization’s external and internal ‘environment’ and ‘issues’?
Understanding the ‘business environment’ and ‘issues’
Methods for identifying external & internal issues
Exercise: How are external/internal ‘issues’ determined?
Who are the ‘interested parties’ and what are their requirements?
Definition and types of an interested parties
Requirements of interested parties
Understanding statutory/regulatory QMS requirements
Exercise: Interested parties and their requirements
Capturing all applicable QMS requirements
Documenting interested parties’ requirements
Exercise: Interested parties and their requirements
What is the scope of the QMS?
Alignment of the QMS with purpose and strategic direction Understanding the QMS scope and boundaries Quiz: Scope of the QMS
What are the fundamental QMS ‘concepts’?
Practicality of the QMS
Understanding the QMS ‘fundamental concepts’
Exercise: How does your QMS employ the ‘fundamental concepts’?
What are the QMS Guidance and Requirements documents?
The ISO 9000 guidance document
ISO QMP document
Exercise: Quality management principles (QMPs)
The ‘basic’ ISO 9001 requirements standard
The high level structure of ISO 9001-based quality standards
The ISO/TS 9002 & ISO 9004 guidance documents
The AS9100 series of requirements standards
Requirements and implementation strategies
Aerospace Improvement Maturity Model (AIMM)
Quiz: Do you have copies of these documents?
What are the ‘management role’ requirements?
Definition of ‘management’
Definition of ‘top management’
Understanding the role of ‘top management’
Understanding ‘ethical behaviour’, ‘just culture’ and ‘customer focus’
QMS planning process
Exercise: requirements relating to top management
What is Quality policy?
Definition of, and responsibility for, quality policy Exercise: Evaluating a quality policy
What is Authority, Responsibility and Accountability?
Defining Authority, Responsibility and Accountability
Understanding RACI analysis and chart
Organizational roles, responsibilities, and authorities
Organization people and competency
Need for, and duties of, a ‘management representative’
Quiz: How does your organization address Authority, Responsibility and Accountability?
What are QMS processes?
Understanding QMS ‘processes’
Understanding the three types of QMS process
Quiz: Identifying different QMS process types
What are the QMS ‘value-streams’?
Understanding the ‘value-streams’
Identifying operation process ‘value streams’/clauses
Benefits of a process approach to QMS design
Exercise: Identifying your organizations value-stream operation processes
Describe how operation processes interrelate and interact
Map your ‘value stream’ operation processes
Specifying ‘planned arrangements’ for processes
Specifying ‘controlled conditions’ for processes
Identifying AS9100 clauses for operation processes
What is QMS performance and quality objectives?
Identifying ‘high profile’ quality objectives
Quiz: Responsibility for managing KPIs ~ Warning!
KPIs and ‘active management’ of results with P-D-C-A
Understanding ‘leading’ and ‘lagging’ KPIs
Exercise: Identifying existing quality objectives (KPIs)
What are QMS Risks and Opportunities?
Definition risk and opportunity
AS9100 requirements and actions relating to risk
Methodologies for risk/opportunities management
Quiz: Methodologies for risk/opportunities management
What are QMS ‘problems’?
Sources of QMS ‘problems’
Dealing with quality-related problems (nonconformities)
Exercise: Dealing with quality-related problems
What is management review?
Requirements and scheduling of management reviews
Management review inputs
Management review outputs
Exercise: Management reviews
What is continual Improvement?
Facilitating continual improvement
Quiz: Continual improvement process
What is a conformity & performance QMS Audit?
Understanding QMS conformity
AS9100 “evaluation guidance material” & internal audits
Quiz: Applicable AS9100 requirements
Understanding the internal audit
Planning of an internal audit program
Understanding the internal audit process
Determining ‘effectiveness’ of operation processes
Quiz: Internal audits
What is QMS certification?
Understanding accreditation and certification and the role of the IAQG
Understanding the certification cycle
Understanding the IAQG and the ‘OASIS database’
Understanding the Supply Chain Management Handbook
Understanding the IAQG Dictionary
Exercise: Using the IAQG web addresses
What are the benefits of an effective QMS?
Purpose and benefits of an effective QMS
Exercise: identifying the benefits of a formal QMS
Tutor suggestions: identifying the benefits of a formal QMS (internal/External)
Extended questions & answers session
Who should attend
The course is suitable for management teams, process owners, internal auditors and supplier auditors who need to understand and interpret the AS9100:2016 requirements in a practical manner.
The course also provides the essential knowledge for people who are planning to enrol for our 5-day IRCA-certified AS9100 Lead Auditor (CQI/IRCA & IAQG certified) course or our 2-day AS9100 Internal Auditor course (PROBITAS Authentication certified).
Deliverables & benefits
Individuals who successfully complete the course will –
be better equipped to understand the meaning and purpose of the AS9100 standard requirements related to management techniques, best-practice methodologies and processes
be confident in knowing best-practice implementation strategies in the design of a quality management system (QMS)
identify conformity (audit) questions to test conformity of QMS processes
identify risks and opportunities within the QMS
identify weaknesses in QMS performance (e.g. quality and delivery), process-level effectiveness and management commitment
be able to accrue (8) IRCA CPD points because of the highly structured nature of this course
The organization will –
be confident that their personnel understand the AS9100 requirements and how they apply to their own QMS processes
understand the importance of monitoring QMS performance and process effectiveness
be able to identify key audit questions and know that the outcomes of their audits will meet the expectations of aerospace/defence industry customers and Certification Bodies
All participants will receive a training certificate containing the internationally-recognized TEC Transnational logo – confirming their understanding and interpretation of the AS9100 requirements.