NCR/CAR Handling & Performance Monitoring for Managers, Supervisors & Team Leaders
By the end of this 1-day practical and interactive course & workshop management team members will be able to resolve NCRs (nonconformity reports) and CARs (corrective action requests) in a timely and effective manner, and understand how to monitor and ‘actively manage’ both QMS performance and process-level effectiveness (PEARs).
An integral part of this course is instruction in a battery of problem solving methods including 5-WHYs, Fishbone Diagram and 8-D.
TEC Transnational’s highly interactive 1-day Practical Corrective Action for Managers training course explains through the use of examples how members of the management team should deal with NCRs (nonconformity reports) received from internal audits, customer audits and third-party (Certification Body) audits. The session also covers CARs (corrective action requests) raise by customers as a result of ‘quality escapes’ and ‘delivery problems’.
Course topics include -
Formulation of nonconformities
Exercise – writing a nonconformity (1)
Introduction to corrective action
Exercise – writing a nonconformity (2)
Understanding AS9100 series of standards requirements or corrective action
Techniques for determining causes
Exercise - “the milk went sour”
Exercise – burned toast far too often!
Refining the search for a root cause
Documenting corrective actions
Exercise – supplier not meeting requirements!
Management of QMS performance and Customer satisfaction
Exercise – the hidden factory
Exercise – extended Q & A session
In-company courses may be organised at any time and are extremely cost-effective on a ‘cost-per-student’ basis. The host company is responsible for the venue costs.
We can accommodate up to 10 (maximum) delegates per session.Details/quote
All members of the organization's management team -
This highly interactive and practical session provides all the guidance needed to ensure that members of the management team can handle responses to NCRs in an effective and value-adding manner. The syllabus includes a battery of quality tools and details a tried-and-tested methodology for resolving NCRs. Everything is taught through examples, case studies and team exercises.
All participants will receive a training certificate containing the TEC Transnational logo – confirming their understanding of the corrective action process.
No upcoming courses
Larger teams might benefit from our in-house courses. Fill out the form below and we will contact you with further details.